How To Fill Out A Disabled Facebook Ad Account Form (2025)

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Author Henry Duy
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10m reading

A disabled Facebook ad account form plays a crucial part in account recovery. This 2025 complete guide walks you through how to find, fill out, and submit this form to increase the chances of successfully reinstating your ad account.

How To Fill Out A Disabled Facebook Ad Account Form
How To Fill Out A Disabled Facebook Ad Account Form

What Is A Disabled Facebook Ad Account Form?

A disabled Facebook ad account form is a type of form you can use to appeal to Facebook when you get a Facebook ad account disabled

This form usually contains the necessary information to aid Facebook in investigating your case and persuade them to reconsider their decision and unban your ad account.

Why Are Disabled Facebook Ad Account Forms Important?

Recover a disabled ad account
Recover a disabled ad account

A disabled Facebook ad account form can make or break a successful appeal. 

A well-crafted appeal form can significantly improve the odds of getting your ad account back, while a poorly filled one can ruin your chances.  

Here is why:

Direct communication with Facebook

A disabled Facebook ad account form offers advertisers direct communication with the support team. Unless you have the contact of a personal Meta representative, there is usually no other way to reach out to Facebook support and plead the case except a disabled Facebook ad account form.

Opportunity for explanation

This form allows you to show how you understand and follow Facebook’s ad policies, and provide any assumptions about why your ad account was flagged down. 

Providing evidence

A Facebook ad account disabled form is a portal to submit supporting evidence for your appeal, such as screenshots of your ads, website content, photos of bank statements or ID cards, etc.

Types of Disabled Facebook Ad Account Form

Disabled ad account
Disabled ad account

Two main types of Facebook ads account disabled appeal forms can be used to fix disabled ad accounts.

Contact support form

The contact support form is a form you need to complete before starting a live chat or email session with support and making an appeal about your disabled ad account with a human rep. Live chat is usually the fastest, but email is also effective.

This form isn’t available for everyone. To access it, you must have a Business Manager account and spend a certain amount on ads. I recommend you try this form first if possible. 

Request review form

The second type is a request review form, which you are usually required to fill out when you request a review in Business Support Home. The form can vary depending on the specific reason for disablement.

Requesting a review is available for all. If you cannot access live chat or email support, use this kind of form to recover your ad account.

How To Fill Out A Disabled Facebook Ad Account Form (2025 Version)

Now, let’s delve deep into the steps to find, fill out, and submit a disabled Facebook ad account form.

Disabled Facebook Ad Account Form For Contacting Support

To open the contact support form for a disabled Facebook ad account, open the Business Help Center (link: https://www.facebook.com/business/help/).

Business Help Center
Business Help Center

Under the part Need more help with advertising, select Contact Advertising Support.

Contact Advertising Support.
Contact Advertising Support.

Choose your issue as My ad account is disabled.

Click Contact Support.

Now you can see the contact support form that looks like the screenshot below.

Contact support form
Contact support form

Or you can access the contact support form quickly by following this link: https://www.facebook.com/business/form/chat?hc_location=ufi 

Provide information to support the investigation for your disabled ad account. 

Sample text:

Dear Facebook, 

A hacker hacked my Facebook account last week and my ad account (ID:……) has since been disabled. I’m the real owner of this account and I can provide any documents to prove this. Attached are my bank statements and a photo of my ID card. The core of my business depends on Facebook ads. Please have a human review for my ad account and reinstate it quickly. 

Thank you.

Then, click Select File and attach documents as mentioned to prove your points.

Fill in contact info like phone number and email address. Facebook will use this email to notify you of any updates related to the ad account status.

Finally, click Start Chat or File Email Case to submit the disabled Facebook ad account form and wait for a rep.

Disabled Facebook Ad Account Form For Requesting A Review

To find the Facebook ad account disabled appeal form for requesting a review, go to Business Support Home at https://www.facebook.com/business-support-home.

Business Support Home
Business Support Home

Select the ad account that is disabled and click the blue Request Review button under the part What You Can Do to find the appeal form.

For a quick access, you can follow these links:

  • Disabled Facebook ad account form for policy violations: https://www.facebook.com/help/contact/2026068680760273
Policy Disabled Ad Account Help
Policy Disabled Ad Account Help
  • Disabled Facebook ad account form for unusual activity or ads payment support: https://www.facebook.com/help/contact/189823244398879
Facebook ads payment support form
Facebook ads payment support form 2025 version

Although these forms are different, the basic information they ask for is similar. 

Now, let’s learn how to fill out the disabled Facebook ad account form.

First, you may need to clarify whether you are appealing for your account or on behalf of someone else like a client. 

Then, describe the issue and provide information like account ID, explanation, or assumption about the disablement to help Facebook investigate your case. 

Sample text: 

Hello Facebook team, 

My ad account (ID:….) is currently disabled. It says that my account didn’t comply with your policy on Restricted goods and services, and I believe this is a misunderstanding. 

I have been advertising on the platform for two years without any issues and my products are food items. After carefully reviewing my ads, I assume your review system mistook an ad demonstrating a new kind of candy for illegal drugs. 

Attached is a screenshot of the ad. Please have a human review and reinstate my ad account.

Thank you for your attention.

You may be asked to submit some documents. Even if not required, you should do that to strengthen your appeal.

Finally, press Send or Request Review to submit the form.

Important Notes For Disabled Facebook Ad Account Forms

A  well-filled disabled Facebook ad account form can significantly impact your appeal outcome. Here are some important things to note down when submitting a disabled Facebook ad account form. 

Be honest and clear

Provide clear and accurate information about what happened with your ad account. If you accidentally made any mistake, admit it and ensure you will never repeat the violation.

Provide supporting evidence

If you have any documents to support your appeal (e.g., ad creative and landing page screenshots, financial statements, or card photos), include them.  

Demonstrate understanding

Citing relevant Facebook advertising policies and explaining potential causes behind your ad account’s incorrect ban can demonstrate how thoroughly you understand their rules.

Be polite and constructive 

Maintain polite and professional language throughout the form. Don’t accuse Facebook, instead, you should keep a constructive attitude to help them assess your situation accurately.

Be patient

It can take several days (typically 24-48 hours but sometimes longer) for Facebook to review your appeal. Calmly wait for their response.

Check email

Check email
Check email

Sometimes Facebook will contact you about updates on your appeal via email. Check your inbox regularly and follow any instructions they provide.

Common Mistakes To Avoid When Filling Out A Disabled Facebook Ad Account Form

Appeal rejected
Appeal rejected

A poorly filled form can hurt your appeal effort. 

Let’s have a more detailed look at some common mistakes to avoid when submitting a disabled Facebook ad account form.

Incomplete information

Missing crucial information such as ad account ID and contact information can hinder the review process or lead to rejection.

Unclear explanation

If your explanation is confusing or conflicting, Facebook’s reviewers may have difficulty understanding your situation and even suspect your credibility.

Lack of supporting evidence

Skipping optional documentation can make your appeal seem weak and unsubstantiated.

However, submitting more documents than necessary can make it harder to focus on the important information and delay the review process.

Unprofessional tone

Impolite, accusatory, demanding, or threatening language can make Facebook less receptive to your appeal and lower your odds of getting your account back.

>>> Related: 5 Expert Solutions To Facebook Ad Account Disabled Appeal 2025

Final Words

A disabled Facebook ad account form is a critical tool in your appeal process to regain an ad account. Follow our guide and take the time to complete the form accurately and professionally to give your appeal the best opportunity for success. If you have any difficulties in this process, don’t hesitate to contact GDT Agency for expert support. 

  • Herry Duy

    Henry Duy is the CEO and Founder of GDT Agency, and is a highly accomplished expert in Digital Marketing in the Philipines, Vietnam and the international market.

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