How To Easily Fix An Ad Account Disabled On Instagram [2025]

Is your ad account disabled on Instagram? Are you scratching your head and asking what to do now? Don’t worry, I’ve got you covered! In today’s article, I’ll show you how to fix a disabled Instagram ad account. Whether it’s due to payment failures, unusual activity, or policy violations, I can help you get things back to normal. Continue your Instagram advertising journey and recover your revenue today!
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What Is An Instagram Ad Account?
Before learning how to fix this issue, it’s crucial to understand what an ad account on Instagram is.
An Instagram ad account is an essential tool for businesses that want to promote their products or services on a platform. Without it, one can’t run ads on Instagram not to mention tracking and paying for them.
Note that your ad account is separate from your Instagram account. To use it, you must log into Facebook and connect the Facebook ad account to Instagram. You can change or disconnect the linked ad account anytime.
You can manage your Instagram ad accounts, set up campaigns, and track ad performance through Facebook Ads Manager. This is a powerful feature to reach potential customers and boost revenue with Instagram ads.
Why Is My Ad Account Disabled On Instagram?
While your Instagram ad account can be powerful, it is subject to bans, especially if you don’t treat it carefully.
If you don’t know yet, there are over 2 million active advertisers taking advantage of Instagram ads each month. If counting all Meta platforms, it’s over 10 million. To scrutinize such a huge number of advertisers, Meta uses both automatic and human review systems. They monitor actions, violations, and complaints against ads and ad accounts.
When something flags the systems, they will act. This typically includes taking down ads, disabling ad accounts, and restricting advertising ability. When your ad account is disabled, you cannot run ads on Instagram with it.
To my knowledge (as a Meta ad account specialist), there are three main reasons behind a disabled Instagram ad account.
Policy violations
When advertising on Instagram, make sure you follow Instagram’s terms and policies. Know what you can and cannot do on the platform as an advertiser.
Instagram takes violations of advertising policies and community guidelines seriously. This is to prevent low-quality and harmful content, online scams, intellectual infringements, system abuses, etc.
This may apply to all components of your ads, such as ad creatives, audience targeting, landing pages, and related business advertising assets.
Generally, you must:
- Create original content and respect intellectual property.
- Make sure ads are relevant and high-quality.
- Targeting appropriate audiences.
- Follow Instagram’s ad specs and design requirements.
- Respect audience privacy.
- Avoid promoting prohibited products.
- Refrain from using banned content, words, and hashtags.
- Avoid spreading fake news and misleading information.
- Refrain from using unacceptable business practices. No deceptive or misleading practices are accepted
- Say no to harmful content such as hate speech, discrimination, violence, and graphic content.
- Avoid spammy activities.
You can read more about Instagram’s advertising policies at Meta’s Transparency Center.
How to fix it?
If your Instagram ad account is disabled because of policy-related breaches, you must adjust the violating elements first. Then, try to contact the Instagram ads support team and ask them to remove the suspension.
After reviewing your ads, Instagram may change its decision, or not. Chances to recover a disabled ad account are usually higher if the violation is mistaken or unintentional.
Payment failures
Another common reason for Instagram ad accounts being disabled is payment issues. This happens when Instagram cannot charge required payments for ads.
Payment issues may result from:
- Insufficient funds.
- Inactive cards.
- Incorrect expiration date or card details.
- Charge declined by card issuers.
- Exceedance of the account spending limit.
How to fix it?
To reinstate an Instagram ad account that is disabled due to payment-relating issues, make payments as needed. Check your balance and top-up your card if it’s not sufficient.
If it’s not due to a shortage of funds, check whether your card is active and details are precisely entered or not.
In case you’ve tried all the above and it still doesn’t work, contact your card issuer about this error.
Alternatively, you may change the payment method with another card and attempt to pay the balance with it.
Finally, contact Instagram and report the problem. You can consult other fellows in advertising communities to identify if this is a system bug.
Learn more: How To Change The Payment Method On Instagram Ads For Seamless Billing 2025
Unusual activity
The third reason Instagram disables an ad account is unusual activity. If something suspicious happens with your ad account, Instagram’s systems will be flagged. The platform will disable your account as a measure to protect your personal and financial info.
So, what is considered suspicious? It can be:
- Irregular login patterns.
- Unfamiliar IP addresses or devices.
- Unusual, excessive changes in payment settings.
- Abruptly increase in ad budgets.
- Mismatched payment info.
How to fix it?
To recover a disabled ad account on Instagram due to suspicious activity, you need to verify your identification on Instagram. You can do it in the Billing section in Meta Ads Manager or in the direct chat inbox with ad support.
I’ve covered the common causes of a disabled ad account on Instagram. Let’s move to the most important part that you need now: steps to recover it.
How To Enable A Disabled Ad Account On Instagram (2025)
There are 4 main steps you need to take to troubleshoot an ad account ban on Instagram.
Step 1: Identity the cause
First, you need to know what made your Instagram ad account disabled.
Go to Ads Manager and check your notification. You can click See More for details. You can also check your email notifications. There may be some valuable info here.
Based on the cause, Meta will direct you to the Business Support Home page or the Billings section.
Make sure you know why your ad account is disabled so that you can take proper steps to fix it.
For example:
- If it reads <Temporary hold unsuccessful>, you know it’s a payment issue.
- If it reads <We noticed some unusual activity>, it’s time to verify your account.
- If it reads <It didn’t comply with our policy>, review your flagged ads and adjust violating factors.
Step 2: Contact Instagram support
Next, you need to contact Instagram support for help. There are several ways to do it, depending on the region you are in, your account status, and how much you have spent on ads.
Call account rep
First, advertisers that have spent a huge amount on ads or Meta’s partners can be assigned a personal Meta account representative. In cases of account bans, they can directly call the rep for instant support.
Chat with support
If you don’t have a personal rep, you can try to chat with the Instagram ads support. Visit the Meta Business Help Center, and find the <Contact Advertising Support> option. Then, follow the on-screen instructions to start a chat and tell them your issue.
Instagram disabled ad account help form
New advertisers with a short spending history may not be able to access the channels above for help. However, you can fill out the disabled ad account help form for Instagram advertisers.
Normally, you will be redirected to this form after step 1. Then, describe your issue along with the necessary documentary and info as required.
Once you complete the form, submit it to the platform. By doing so, you are requesting a review by Meta’s systems.
Step 3: Wait for review
So, how long does an Instagram review take? According to Meta, it’s usually no more than 48 hours, but sometimes it may take longer, depending on your case and the matter of time.
If you can reach an account representative or human support via chat, the process may also be accelerated.
I also noticed that regular accounts often have to wait longer, while reputable accounts with a long spending history can get reviewed faster. That’s why advertising agencies often help their customers appeal to the platform.
Step 4: Enable ad account
After the review, Instagram will send you a notification via Ads Manager or email. If your request is accepted, you can follow the notification to check the account status. Once your ad account is enabled, go to the Campaigns section to recover your ads.
What if Instagram doesn’t accept your appeal? Send more requests, repeat 2-3 times if possible. If all are rejected, try the alternative below.
Alternative To Fix An Ad Account Disabled Instagram Issue
While encountering the ad account disabled Instagram issue can be frustrating, it’s not an apocalypse. Here’s your alternative: Connect your Instagram to another ad account.
It’s advisable to have more than one ad account when you use digital advertising. Ad account suspensions are common on any platform, whether it’s Facebook, Instagram, or Google. Thus, you should have a backup plan so that you can keep ads running when an ad account is disabled.
In Meta ads, each user can manage up to 25 ad accounts. You can create new ad accounts in Business Manager or request access to someone’s ad account. If you want more stability, think of a Facebook agency ad account for rent. This is the most advanced type of ad account on Meta, which can give you access to unlimited features and exclusive support.
After you’ve got a replacement, disconnect the disabled account from your Instagram. Then, link your Instagram to the new ad account.
Now you can continue advertising on the platform.
Tips To Prevent Your Ad Account From Being Disabled On Instagram
We all know prevention is better than cure, right? That’s why you should not miss this part. Whether you’ve successfully recovered your disabled account or device to switch to a new one, take these tips to dodge future bans.
Adhere to ad policies
Get familiar with Instagram’s advertising policies, terms of use, and community standards. You may also experiment with some free third-party Meta ads policy checkers available online. If you need expert help, contact ad specialists, but this may be more expensive.
Agency advice: Clients who rent agency ad accounts at GDT Agency can get free compliance checks for ads, Facebook pages, and websites.
Periodically check payment method
To prevent future payment failures and account bans, make sure you check your payment method regularly, particularly before your billing date.
Increase your account spending limit to align with your budgeting plan while maintaining a cap to control your expenditure and secure your card.
Always have a backup payment method, and consider prepaying for ads to minimize issues.
Avoid unusual activity
Last but not least, avoid drastic changes to your ad account settings, payment method, and usage. Be consistent with your login and spending patterns, and say no to abrupt changes.
You can also enable 2-factor authentication, verify your account, and update your password for better security.
Conclusion
In today’s article, I’ve walked you through all the steps to fix an ad account disabled on Instagram. If you find it helpful, leave a comment below. Don’t forget to prepare backup accounts and apply prevention tips to safeguard your business presence on Instagram!
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