Facebook Ad Account Disabled For No Reason, How To Fix ASAP? [2024]

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Author Henry Duy
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10m reading

So you receive a dreadful message from Facebook that reads your ad account has been disabled out of the blue, even though you didn’t do anything wrong? Adding insult to injury, all of your ads are frozen, and you lose sales due to the inability to reach Facebook’s vast audience pool of over 3 billion users. 

Sorry for your loss. We understand that you are feeling really down right now and all you want to know now is how to recover a Facebook ad account disabled for no reason. But don’t fret. You have been in the right place, advertiser! In this article, we will guide you through fixing this issue and getting your ads back running ASAP.

Facebook Ad Account Disabled For No Reason, How To Fix?
Facebook Ad Account Disabled For No Reason, How To Fix?

Why Is My Facebook Ad Account Disabled For No Reason?

Before jumping to the solution, let’s demystify why Facebook disabled ad accounts for no reason.

Sometimes, Facebook conducts random sweeps where they review a large number of existing ads and ad accounts, especially after new changes or updates in policies or software. In such sweeps, your ad accounts can be shut down even if you haven’t done anything wrong. 

Facebook relies on automatic machines (mainly) and human forces to review and scrutinize ads, ad accounts, and other business assets. Automatic machines are not always perfect, and human review can be subjective. Hence, both can misjudge your ad account.

Actually, Facebook has confessed that they can make mistakes when reviewing ads, accounts, and other assets. The Overview section in their Advertising Standards reads: If you think your ad was mistakenly rejected, or if you think your Business Account or its assets were mistakenly restricted, you can request a review of either decision in Account Quality.

Every Facebook advertiser can encounter account suspensions due to review system glitches. It’s just bad luck and can happen to anyone. So be prepared for these shocking experiences. 

Why Is My Facebook Ad Account Disabled For No Reason?
Why Is My Facebook Ads Account Disabled For No Reason?

However, sometimes the belief that Facebook disabled my ad account for no reason is not true. In many cases, advertisers violate Facebook’s policies without realizing it, because Facebook’s policies are complex and usually updated without notifications. Your ads could have complied with their past rules but go against current regulations.

So, make sure you check out the latest version of Facebook’s advertising policies and other terms and review your ads before concluding that you have got a Facebook ad account disabled for no reason. If you violated their policies, an appeal may not help.

You can refer to the ad policy compliance checklist below.

Checklist for ad policy compliance [2024 Updated]

Website or landing page:

  • Is your website/landing page working properly?
  • Does it contain sexually suggestive or misleading/shocking/disruptive content?
  • Is the amount of advertising equal to the content on the site?
  • Is it easily accessible and relevant to your ads?

Ad content:

  • Does your content comply with Facebook’s advertising and community standards?
  • Does it follow all applicable local laws and advertising codes?
  • Does it truthfully represent your company or advertised product/service?
  • Does it include proper grammar or punctuation?
  • Does it include prohibited content, such as adult content, personal characteristics, or discrimination?
  • Does it promote misleading or fraudulent products/practices?
  • Does it contain images that have fake functionality?
  • Does it make false claims or unrealistic expectations?
  • Does it include low-quality content?

Prohibited products:

  • Does your ad promote adult products or services?
  • Does it advertise tobacco, prescription drugs, or unsafe substances?
  • Does it display weapons, weapon modification accessories, ammunition, or explosives?
  • Does it boost contraceptives with sexually suggestive content?

Visit our recent post for more information: Facebook Ad Account Disabled For Policy Violation? Here’s How To Recover In 2024

How To Recover A Facebook Ad Account Disabled For No Reason In 2024?

If you are confident that your Facebook ads account is disabled for no reason and there is no violation from your side, you can appeal to Facebook to get it back.

But how to appeal?

There are 2 solutions we recommend adopting. 

Solution 1: Contact Facebook ad support

Contact Facebook ad support
Contact Facebook ad support

First, visit the Facebook Business Help Center at  https://www.facebook.com/business/help/, then start a chat with a Facebook representative by following these steps:

  • Click the Contact Advertising Support button which is in blue.
  • Choose My ad account is disabled and choose the account that you want to recover.
  • Select Contact Support and provide information, asserting that you haven’t broken their policies. 
  • Click Start Chat to chat with a rep from the Facebook support team.

Whether you can get your Facebook ad account disabled for no reason back depends on who you talk to. 

If they say they can’t help you, don’t waste time trying to persuade them. Close the chat and restart another until you find someone who can actually help.

In rare cases when you have called a Meta rep recently or you are assigned a personal rep, contact them. They can expedite the review process for you.

If you go to the Business Help Center and the Get Support button only sends you to the Business Support Home page, then live chat support is not available for your account. Maybe you haven’t spent much on ads or live in an unsupported region. 

In this case, the only legal way to reinstate a Facebook ads account disabled for no reason is to request a review in Business Support Home.

Solution 2: Request a review

Request a review
Request a review

You can go to Business Support Home to submit an appeal by following this link https://www.facebook.com/business-support-home/.

Then, select the ad account which you need to remove the disablement. Here, you can review the status of your ad account and the time when it was banned. Facebook may also provide a reason for their decision like this ad account didn’t comply with our policy

But the thing you need to pay attention to is the What You Can Do box which is located on the right side of the screen. Click Request Review and follow the on-screen instructions to verify your identity and complete the request.

If you are sent to any Facebook ad account disabled appeal form and need to provide information, make a statement that your ad account is mistakenly disabled for no reason. 

Additionally, you can say something like this: After reviewing your terms, policies, and conditions, and reassessing my rejected ads, I found no problem at my end. I’m willing to provide any documents that can assist your investigation. Please reinstate my ad account.

Remember to keep your appeal short, concise, and polite. Using insulting language will only create a negative impression and hurt your case. 

Then you can submit the request to Facebook. 

The review process usually takes 1-2 business days. You can visit Business Support Home regularly to track the status of your appeal. Also, turn on email notifications because Facebook usually responds by email. 

If Facebook accepts your appeal, they will re-enable your ad account.

In case you don’t hear anything from Facebook after that time or your appeal is rejected, try to make another request. A blogger said he got his ad account back after 4 years of fighting. If you are persistent enough, you can make as many appeals as possible.

Recovering a Facebook ad account disabled for no reason can take a lot of time
Recovering a Facebook ad account disabled for no reason can take a lot of time

Agency’s advice: If you can’t wait that long, rent Facebook agency accounts to restart your campaigns in no time.

Whether you get your ad account back successfully or have to start with a new ad account, continue reading to learn how to avoid a future account suspension.

Video source: Sasha Polischuk

How To Avoid Getting Your Facebook Ad Account Disabled For No Reason?

As Facebook may disable ad accounts by mistake, we cannot make sure that our accounts will never be banned. However, some tips can help minimize the risk, including:

  • Be familiar and stay updated with Facebook advertising standards, community standards, etc. Subscribe to GDT Agency and participate in digital marketing forums for advertisers for the latest information about policy changes.
  • Be consistent with your login patterns. Use one IP address and device to log into your account.
  • Be consistent with your spending habits. Don’t overspend or change your budget strategies abruptly.
  • Periodically review your payment method to make sure you don’t have any unpaid bills.
  • Add a second payment method for backup.
  • Test ads before duplicating them.
  • Audit your ad account monthly or quarterly to confirm all your ad creative, landing pages and Facebook pages align with current policies.
  • Monitor audience feedback on ads by checking comments, messages, and ad engagements. Analyze and address negative feedback immediately. 
  • Learn from rejected ads and account alerts to avoid repeating old mistakes. 
  • Have another trusted admin on your account for backup.
  • Don’t advertise the same product on different pages
  • Use business ad accounts instead of personal accounts. Even better, you can rent agency-level ad accounts to run ads.
Learn from rejected ads
Learn from rejected ads

>>> Related: Facebook Ad Account Disabled: Reasons And Swift Fixes In 2024

Conclusion

Getting a Facebook ad account disabled for no reason is just a matter of bad fortune. While it may seem like a catastrophe, it’s usually fixable. We hope these instructions have helped you reinstate your ad account and get your ads running again. Remember, an ounce of prevention is worth a pound of cure. So learn Facebook’s rules and follow our tips to keep your account safe in the first place.

  • Henry Duy

    Henry Duy is the CEO and Founder of GDT Agency, and is a highly accomplished expert in Digital Marketing in the Philipines, Vietnam and the international market.

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