Best Fix To A Facebook Ad Account Disabled For Unusual Activity (2025)

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Author Mr. Thanh
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10m reading

A Facebook ad account disabled for unusual activity is a common issue, but it’s pretty easy to fix most of the time. This article explains why Facebook disables ad accounts with unusual activities and walks you through the up-to-date instructions for 2025 on how to recover it. We’ll also provide some pro tips and alternatives to secure your account from future bans and ensure continuous campaigns.

Best Fix To A Facebook Ad Account Disabled For Unusual Activity (2025)
Best Fix To A Facebook Ad Account Disabled For Unusual Activity (2025)

What Does Facebook Ad Account Disabled For Unusual Activity Mean?

Before we jump into the fixing steps, let’s decode the phenomenon. The basics are fairly simple. Facebook normally disables your ad account if it notices some suspicious activity to keep your personal and financial info safe from possible threats like hackers and unauthorized users. 

You may think of it like a temporary security measure because high chances are you will get it back provided that you can prove yourself to be the real owner. It’s different from account suspensions for policy violations. 

When your ad account is disabled for unusual activities, you will receive a notification from Facebook like this: We noticed some unusual activity, so we’ve disabled your ad account. Verify your account to run ads again.

Facebook ad account disabled for unusual activity notification
Facebook ad account disabled for unusual activity notification

So why does it happen to your ad account? What is considered an unusual activity? Please read on for a comprehensive explanation with examples. 

Why Is Your Facebook Ad Account Disabled For Unusual Activity?

Facebook ad account disabled unusual activity
Facebook ad account disabled unusual activity

A Facebook ad account disabled for unusual activity normally happens when an unusual activity, like a sudden change in the login patterns and spending habits, happens within an ad account.

This is a common but broad reason for account suspensions. Below is a list of common unusual activities that you should beware:

  • Login from different IP addresses/locations.
  • Logging in from another divide. 
  • A drastic spike in ad spending (from $200 to $5,000).
  • Changing budget strategies abruptly (starting bigger than normal).
  • Adding a new payment method with a mismatch between currency and location.

To help you understand these reasons clearly, I have some specific scenarios as examples.

Changes in locations

You go on a business trip from where you live to another area and log into your account, resulting in a location change. This is a red flag for Facebook’s protection mechanisms. They will suspect your account is hacked and take it down.

Drastically increased budget

When launching a new campaign, you usually start at a small budget of $50 and gradually scale up when the performance is good. One day, you decide to start big with a $5,000 daily budget. Immediately, you are warned: Your ad account is disabled!

Suspicious logins

Someone hacks your Facebook account and logs in to run ads, so your ad account is disabled to prevent money loss.

This is a short explanation to help you understand why you are getting a Facebook ads account disabled for unusual activity. 

Above is a short explanation to help you understand why your Facebook ad account is banned due to unusual activity.

Looking to find solutions for the Facebook ads account disabled for unusual activity? Let’s move to the next part now. 

If your ad account is disabled for another culprit like a payment failure, check out this article: Facebook Ad Account Disabled For Payment Method? Well, I Have The Fix!

How To Recover A Facebook Ad Account Disabled For Unusual Activity? (2025)

This part will show you exactly how to fix a Facebook ads account disabled for unusual activity

There are two main routes you can take: First, contact live chat support for help. If this isn’t available, request a review following Facebook’s instructions.

Approach #1: Contacting live chat support

Facebook live chat support
Facebook live chat support

If you have access to live chat support, you can make a direct complaint to Facebook by following these steps:

Step 1: First, open the Meta Business Help Center. Find the Contact Advertising Support option and click it.

Step 2: Select your issue as My ad account is disabled, and select Contact Support.

Step 3: In the box that reads Please provide information that will help us investigate, you can copy the appeal text above. Attach your bank statement and confirm your contact info. 

Step 4: Then, click Start Chat. It will open a messenger box to a Facebook support team representative.

Step 5: Now you can request the rep to help you solve the problem.

However, not all advertisers can get live chat support. You must have a high-spending ad account and live in a supported region. Availability also depends on when you reach out.

Tip: Partner with GDT Agency to get exclusive help from Meta when technical issues arise.

Approach #2: Requesting a review

Step 1: To request a review for a Facebook ad account disabled for unusual activity, you can go to Ads Manager and switch to the ad account that you need to recover.

Ads Manager
Ads Manager

Step 2: Hover your mouse over the left of the screen and select Billing & Payments.

Step 3: In the Account Disabled warning box, click Contact Support.  

Contact Support
Contact Support

It will open a form like this:

Facebook ads payment support form
Facebook ads payment support form

Or you can directly follow this link:

Ads Payment Support: https://www.facebook.com/help/contact/733689746780575.

Step 5: Now you have to answer some questions to help Facebook investigate your case and verify your authority. 

You need to:

  • Describe your issue: Write an appeal to Facebook, providing details as concisely as possible. Explain what happened to your account that triggered Facebook’s algorithm.  
  • Attach a financial statement: Get a valid bank statement that includes the last 4-digits of your payment method and some recent charges from Meta.

So, you need to contact your bank to request a bank statement of the card you use to pay for Meta ads. Make sure the period in which the disablement occurred is included.

When you have received the required financial statement, go back to the Facebook Ads payment support form above and write your appeal.

Then, click Add Photos and attach bank statements. You can also attach an image of your card. 

Add Photos
Add Photos

Step 6: Finally, click Request Review.

Request Review
Request Review

Normally, Facebook will review your case and reply in 1-2 business days. 

If they can determine that you are the real owner of the account, they will reinstate it and then you can get your account back.

If they say that they cannot reactivate your ad account, you can try to request 2 more times again.

Related article: Facebook Ad Account Disabled: Best Up-To-Date Solutions For 2025.

Facebook Ad Account Disabled For Unusual Activity Appeal Example

Here is a sample text to appeal for a Facebook ad account suspension due to unusual activity.

Dear Facebook, 

My ad account (0123456789xxxx) has been disabled and I am told: We noticed some suspicious activity so we’ve disabled your account.

I was asked to fill out the form and contact you for help. 

Please help me get my account reinstated. I am the real owner of this account and can provide any documentation you may need.

Attached is the statement of my bank account showing deductions through my primary payment method ending 6789 to Meta.

Best regards,

Your name

Facebook Ad Account Disabled For Unusual Activity: A Video Guide

Watch the video below for the full appeal process when your Facebook ad account is disabled for unusual activity.

Source: E & T Academy

Avoiding Facebook Ad Account Disabled For Unusual Activity

While a Facebook ad account disabled for unusual activity can be fixed in a couple of days, it still causes an abruption for your campaigns and revenue.

Keep these rules in mind to avoid future account suspensions due to unusual activities. 

Adopt 2-factor authentication

2-factor authentication is a powerful way to protect your ad account. According to the Cybersecurity and Infrastructure Security Agency (CISA), the use of multi-factor authentication can prevent 99% of hacks.

Adopt 2-factor authentication to secure your account by following these steps:

  • Log into Facebook and click on your profile picture at the top right corner.
  • Click Settings and Privacy > Settings.
  • Select Accounts Center > Password and Security.
  • Click Two-factor authentication and follow the instructions on the screen to enable it.
Two-factor authentication
Two-factor authentication

Be consistent with your login patterns

To avoid being noticed as suspicious logins and get your Facebook ad account disabled for unusual activity, you should be consistent with your login patterns.

By saying that, I mean you need to:

  • Use only one device and one IP to log in to your ad account.
  • Try using your phone or ask a team member to monitor campaigns for you in situations when you need to log in from somewhere else, for instance, if you are on a vacation trip.
  • Avoid using a VPN or proxy when logging into Facebook.

Be consistent with your spending patterns

Apply a consistent budget strategy across your campaigns. Don’t make swift and substantial changes to your ad spend. 

This is how my team scales up the budget of a high-performing campaign and you can apply it too: 

  • Raise the ad budget by 2X after every two hours. We usually start a test campaign at $25, then double to $50, then $100, then $200…
  • Monitor key ad metrics like CPC, CTR, CPM, CPLPV, etc.
  • Stop scaling when ad performance drops. 

Wrapping Up

While getting a Facebook ad account disabled for unusual activity can be unpleasant, it’s a way to protect your personal and card information. Follow my guide to contact Facebook chat support or request a review with a persuasive explanation and strong proof. Remember to secure your ad account and treat it with care to avoid future bans.

To minimize the risks of account suspensions and secure your campaigns, consider our service: Facebook agency ad account for rent. Agency-level ad accounts are highly reputable and accept more flexible payment methods, which helps reduce risks considerably. Don’t let disabled ad accounts stop you from multiplying your revenue. Contact GDT Agency for details and get a personal quote. Happy advertising!

  • Expert facebook ads thanh

    As a Facebook Ads expert at GDT Agency, Thanh has helped numerous businesses achieve impressive results through effective advertising campaigns on this platform. With in-depth knowledge and practical experience, Thanh is always seeking innovative solutions to optimize ad performance and deliver maximum value to clients.

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