Refund Overview

GDT Agency reviews refund requests based on the circumstances of each case. A refund does not apply automatically when a customer stops using a service or when an advertising platform takes an action that affects an account.

GDT Agency only issues refunds when the request meets the conditions described in this policy.

Eligible Refunds

Customers may request a refund for the remaining unused advertising balance in their account under the circumstances described below.

1. Unused Advertising Balance

Customers can request a refund for the remaining unused advertising budget available in their account when they decide to stop using GDT Agency’s services or request a refund.

The refundable amount only covers the unused advertising balance available at the time of the refund request.

The refund does not include:

  • Service fees.
  • Advertising account rental fees.
  • Account setup fees.
  • Other fees that have already been charged or incurred.

Advertising spend that has already been used or charged by the relevant advertising platform is not refundable by GDT Agency.

2. Account Suspension Due to Platform Action

If an advertising account is suspended due to random platform algorithmic sweeps or other platform-level actions that are not caused by the customer’s prohibited activities or policy violations, GDT Agency will provide the customer with one of the following options:

  • Transfer the entire remaining unused advertising balance to a new advertising account at no additional cost.
  • Refund the entire remaining unused advertising balance if the customer prefers to withdraw the funds.

The refund or balance transfer only applies to the remaining unused advertising balance. Service fees, advertising account rental fees, account setup fees, and other previously charged fees are not refundable.

3. Account Suspension Due to Severe Policy Violation

If an advertising account is suspended or disabled because the customer runs prohibited campaigns, violates applicable laws or regulations, or otherwise causes a serious policy violation, GDT Agency may temporarily hold the remaining account balance.

GDT Agency may use the held balance to cover fines, penalties, charges, or other costs imposed by the relevant advertising platform as a result of the customer’s activities.

After GDT Agency determines the final amount of applicable fines, penalties, or other charges, GDT Agency will settle the remaining balance, if any, with the customer.

The customer remains responsible for any costs or liabilities that exceed the available account balance.

Refund Request Process:

Customers who want to request a refund should contact GDT Agency through our official support channels (Our email: [email protected] or our WhatsApp Number: +84 352 368 898.)

The request should include:

  • Customer name or account information.
  • Payment or transaction details.
  • The service associated with the payment.
  • The reason for the refund request.
  • Any supporting information that may help GDT Agency review the case.

GDT Agency may ask for additional information when necessary. GDT Agency reviews each refund request based on the available transaction and service information.

Note: Customers should submit refund requests as soon as they identify the issue or want to stop using our services. Delayed requests may make it more difficult for GDT Agency to verify the transaction or service history.

Refund Process Time:

The processing time depends on the refund option selected by the customer.

Refund to the Customer

If the customer chooses to withdraw the remaining unused advertising balance, GDT Agency will process the refund within 7 to 10 business days after the refund request has been approved.

The actual time for the refunded amount to appear in the customer’s account may vary depending on the payment provider, bank, card issuer, or other payment service.

Transfer to a New Advertising Account

If the customer chooses to transfer the remaining unused advertising balance to a new advertising account, GDT Agency will complete the balance transfer within 2 to 5 business days after the customer confirms the replacement account option.

The customer can continue using the transferred balance once the new advertising account becomes available.

Changes to This Refund Policy

GDT Agency may update this Refund Policy when necessary to reflect changes to our services, payment processes, business practices, or applicable requirements.

The updated version will be published on this page with a revised effective date.

Customers should review this page periodically for the latest version of the policy.

Contact Us

If you have questions about this Refund Policy or want to submit a refund request, please contact GDT Agency through our official customer support channels.

GDT Agency will review your request and provide information about the next steps.