Facebook Ad Account Disabled For Policy Violation? Here’s How To Recover In 2025

This article provides a 2025 step-by-step guide to unsuspend a Facebook ad account disabled for policy violation. Investigate Facebook’s ad policies and break down the ad account recovery process into more detailed and manageable steps.

Facebook Ad Account Disabled For Policy Violation Meaning
Facebook may flag down ad accounts for multiple reasons, and policy violation is one of the most common.
If you receive a notification from Facebook titled Ad Account Disabled for Policy Violation, it means Facebook believes you have violated its advertising policies or other standards.
When advertising on Facebook, you are required to follow certain advertising policies to ensure a safe and welcoming experience for every user.
Facebook scrutinizes your ad through its ad review system using primarily automated tools. The ad review process includes all ad components, such as text, image, video, links, landing page, targeting information, etc. Facebook will also assess linked business assets related to the ad account such as pages, user accounts, and ad accounts.
Whenever they find a violation during this process, they will reject your ad and may disable or restrict your ad account and other assets as well.
If a Facebook ad account is disabled for policy violation, it cannot be used to advertise across the Meta platform anymore.
For example, Facebook doesn’t accept ads that include profanity, nudity, violence, or misinformation. If your ad shows excessive nudity, your ad account may face a ban.
>>> Related: Facebook Ad Account Disabled: Reasons And Swift Fixes In 2025
Why Is Your Facebook Ad Account Disabled For Policy Violation?
Understanding the platform’s policies is the first step to identifying which violation caused your ad account suspension.
Understand Facebook’s ad policies
Facebook’s advertising policies are a long and complicated read. But don’t worry. I have summarized the list of policies that you must follow on Facebook.
- You must not advertise unacceptable content, including:
- Exploitation or endangering children sexually.
- Promotion of criminal and harmful activities.
- Support of dangerous organizations and individuals.
- Discrimination based on race, gender identity, sexual orientation, disability, color, etc.
- Hate speech attacking people based on race, sex, disability, etc.
- Human trafficking and exploitation.
- Violations of local law.
- Misinformation debunked by fact-checkers.
- Vaccine discouragement
- You must not use scams and cheating practices to deceive people, such as:
- Promoting prohibited loan products: payday loans, paycheck advances, bail bonds, and more.
- Using misleading health practices: claim to cure incurable diseases such as diabetes, thyroid, and cancer; promising too-good-to-be-true results with no disclaimer language; making exaggerated health claims.
- Promoting misleading and fraudulent financial instruments: penny auctions, binary options, initial coin offerings, and contracts for difference trading.
- Using identified practices to deceive or mislead people for money or personal information.
- Circumventing Facebook’s ad review process by disguising content with special characters or symbols, obscuring ad images, using techniques to hide landing destination pages, etc.
- You cannot promote restricted goods and services as below without meeting specific requirements and permission:
- Alcohol: advertisers must follow local laws, industry codes, and advertising guidelines, and must not target ads to people under 18 years old.
- Crises and controversial events: Advertisers must not exploit crises and controversial events to craft related content and offers for commercial benefits.
- Dating services: Advertisers must apply to Meta for written permission before advertising dating services. You must not target children for dating ads.
- Hazardous goods and materials: Advertisers cannot promote hazardous materials and dangerous goods like chemical pesticides and insecticides, corrosive substances, flammable substances, asbestos, chloroform, cyanide, and carbon tetrachloride.
- Weight loss products and cosmetics: Advertisers must not target people under 18 or use content that makes people perceive negatively about themselves.
- Historic artifacts: Advertisers must not run Facebook ads to sell historical artifacts.
- Sales of body parts: Advertisers must not promote sales of body parts, except fluid donation.
- Threatened animals and plants: Advertisers must not promote sales of products from endangered and extinct species, encourage poaching, or instruct making and using products from endangered animals or plants.
- Live non-endangered animals: Advertisers must not sell or trade live non-endangered animals without a clear and accepted context.
- Tobacco or related products: Advertisers must not promote tobacco and related products, except for cessation products approved by WHO or FDA with the condition that you must follow local laws, industry codes, and required guidelines.
- Weapons, ammunition, and explosives: Advertisers must not promote weapons, ammunition, and explosives. However, you can advertise informative content, toy weapons, and some related items such as gun cases or gun slings as long as you don’t target people under 18.
- Drugs and pharmaceuticals: Advertisers must not promote and encourage the use of unsafe drugs and other substances. You can only mention them for political advocacy, news, or educational purposes. To advertise prescription drugs, you must meet eligibility requirements and apply for permission. For over-the-counter drugs, advertisers must follow local laws, industry codes, guidelines, etc. All ads for drugs cannot be targeted to children under 18.
- Alcohol and drug addiction treatment: You must hold a certification from LegitScript and permission from Meta to run addiction treatment ads.
- Insurance/financial services and products: Advertisers must not target people under 18 for ads promoting insurance or financial services and products, be authorized by relevant authorities, and follow disclosure requirements.
- Cryptocurrency services/products: Advertisers must not promote cryptocurrency services/products without Meta’s permission.
- Online gambling and games: You must have Meta’s prior written permission to run ads for online gambling and games, not target children under 18, and follow local laws.
- You cannot run ads with objectionable content such as:
- Adult and sexual content.
- Bullying and harassment.
- Profanity.
- Privacy and personal attribute violations.
- Excessive violence.
- Encouragement, mock, or real-time depictions of suicide, self-injury, and eating disorders.
- You must not violate the intellectual property rights of Meta or any third party, including:
- Copyright, trademark, and other legal rights of any third party.
- Unlawful use of Meta intellectual property and licenses.
- You can run ads for social issues or political views provided that:
- You get authorized to run political ads.
- You follow all applicable laws.
- You include a Paid for by disclaimer.
- You must follow specific policies related to products and ad formats.
- Video ads: You must not use disruptive tactics like flashing screens. Entertainment-related content must not be targeted to people under 18. Videos must not excessively depict drug and alcohol use, adult content, profanity, and violence.
- Lead ads: Advertisers must not request sensitive content without Meta’s prior written permission.
- Targeting options: You must not be used to discriminate against people.
- Product relevance: You must clearly represent information about your business, brand, and product/service in your ad. All ad components and landing page content must be relevant to the advertised product/service.
- You must follow additional policies when using certain Meta’s advertising products.
- Ads on Facebook and Instagram must follow Community Standards and Community Guidelines.
- Ads with product tags, Marketplace listings, or catalogs must follow Commerce Policies.
- Ads promoting pages or events must adhere to Pages, Groups, and Events policies.
- Ads including branded content must follow Branded Content Policies.
- Click-to-Messenger ads must follow Developer Policies.
Important note: Facebook’s policies are subject to change without notice. Sign up for the latest Facebook policy updates from GDT Agency.
Types of violation
Facebook ad account disabled for policy violation issues could stem from your ads, landing pages, or other accounts and networks that are linked to your ad account.
Disabling due to a policy violation can fall into one of three types:
- Violation in the ad itself: If your ad content and targeting options are not in compliance with the policies above, Facebook will reject your ad and may even ban your ad account.
- Violation in the landing page: If the linked landing page is non-functional, doesn’t match the ad content, contains violating content, or causes disruptive experiences, Facebook will also flag down your ad and ad account.
- Violation by linked assets: If you have a close connection with violating assets such as sharing access or being in the same business portfolio, displaying similar behaviors, you may face ad account suspensions.
Facebook Ad Account Disabled For Policy Violation, How To Fix?
While Facebook is strict about policy violations, you don’t need to lose hope. There are things you can do to recover a Facebook ad account disabled for policy violation.
If you didn’t intend to breach their rules or believe you did nothing wrong and the automatic review system wrongly banned your ad and account, try to send an appeal to Facebook.
I recommend the two approaches: contact Facebook ad support and request a review in Business Support Home.
Contact ad support
First, check if you can access Facebook ad support to chat directly with a Meta representative to solve your problem.
- Go to the Facebook Business Help Center.
- Browse down to find the option: Contact Advertising Support. If available, click on it.
- Follow the on-screen instructions to provide the required information like the ad account ID.
- Click Contact Support.
- Click Start Chat.
- Convince the rep that you didn’t break their rules or at least didn’t do that intentionally, and ask them to recover your account.
Unluckily, Facebook ad support is not for all advertisers. You must have run ads, spend a sufficient amount on Facebook ads, and come from a supported region to get access to Facebook ad support.
Request a review
If the first approach is unavailable, you can request a review in the Business Support Home.
- Go to Business Support Home.
- Select the Business account.
- Select the disabled ad account you want to recover.
- Click Request Review.
- Follow the on-screen instructions to provide the necessary information and description of your issue.
- Select Submit for review.
- Wait about 48 hours (sometimes longer) to receive a response from Meta.
Facebook Ad Account Disabled For Policy Violation Appeal Tips
During the appeal process, you may be required to fill in the Policy Disabled Ad Account Help form like this.
You can include your appeal text in the blank information box.
Here are some additional tips to craft a persuasive and successful appeal.
Understand the violation
Typically, Facebook will provide a generic reason for a Facebook ad account disabled for policy violation. You can find it in the notification email or Account Overview section on the Business Support Home page.
Like this:
Review the relevant policy and review your ads to understand where you went wrong. You can focus on rejected ads.
Fix the violation
If you found a violation in any ad or landing page, correct it to be compliant. It’s a good way to demonstrate your commitment to follow policies and prevent future violations.
Be specific
When you appeal, be descriptive and explain the situation clearly and concisely. If you made a mistake by accident and realized it, you should acknowledge it in your appeal. Explain you didn’t intend to break their rules and show your effort to correct the mistake.
If you believe you didn’t violate any policy, you can share any assumption of why your ad account was mistakenly disabled.
Cite relevant policy
Mention the relevant policy for which your account is taken down. It shows that you have understood or reviewed their policies carefully.
Provide evidence
To describe your situation clearly or prove that you didn’t break the rule or you have put effort into correction, you can provide appropriate screenshots of your account overview, ads, landing pages, etc.
Make a commitment
To show your commitment, you can promise to always follow advertising policies and try to protect the safety and well-being of every Facebook user.
Facebook Ad Account Disabled For Policy Violation Appeal Sample
In addition to these tips, I have prepared some appeal samples for your reference.
Facebook ad account disabled for policy violation appeal sample #1
Hello Facebook support team,
My ad account (ID:………) was disabled for a policy violation on circumventing systems yesterday.
I have reviewed my ads, landing pages, and other business assets and found no violations. I ran many ads before, all of which complied with your policies.
I think it was a glitch. I have attached screenshots of my ad account overview and recent ads to help you investigate.
I promise I always follow your rules and guidelines. Please review and reinstate my ad account.
Best regards,
[Your Name]
Facebook ad account disabled for policy violation appeal sample #2
Dear Facebook team,
I’m writing to appeal the suspension of my ad account (ID:……), which was disabled for not complying with the Restricted goods and services policy.
I believe there was a system glitch. I have an online store selling candy and snacks. After receiving your notification, I reviewed the rejected ads and found the possible reason, an ad image featuring white candy. Probably, your AI system mistook them for illegal drugs and flagged my account for violating the Drugs and Pharmaceuticals policy.
I have attached a screenshot of the ad and photos of my business licenses to prove my innocent intention.
I kindly request a review of my ad account. Please unban it as soon as possible so that I can continue my business.
Also, I would be grateful if you could instruct me on how to avoid similar issues in the future. I am eager to learn and committed to compliance with your policies.
Thank you,
Regards,
[Your Name]
Facebook ad account disabled for policy violation appeal sample #3
Dear Facebook Ads Team,
I am writing to ask for a review of my business ad account (ID: ……..) which was disabled recently for not complying with your policy on Low-quality or disruptive content.
I have reviewed your policies, assessed my rejected ad, and realized that I had inserted the wrong landing page.
I am really sorry for my unintentional mistake. I have replaced the link and brought everything into compliance.
Could you review my ad and recover my ad account? I promise to never repeat this mistake and always follow your policies.
Thank you
Sincerely,
[Your Name]
>>> Related: Facebook Business Ad Account Disabled: 2 Proven Fixes In 2025
Avoiding Facebook Ad Account Disabled For Policy Violation
Having a Facebook ad account disabled for policy violation can significantly impact your advertising effort. To avoid account suspensions due to policy violations, you should keep these key points in mind.
Comply with Facebook’s policies
Read Facebook’s advertising policies thoroughly to fully understand what you can or cannot advertise on Facebook, and adhere to the rules strictly from the start.
If you promote restricted services or goods, follow all applicable laws and apply for the necessary permissions.
Do not try to bypass Facebook’s review system with blackhat tactics, you will be caught.
Employ the advertising policy basics checklist
When creating ads, you can use the checklist below to ensure ad compliance.
>>>Advertising Policy Basics Checklist<<<
Keep up to date with changes
Even though you have years of experience with Facebook ads, don’t think it’s useless to review ad policies regularly.
Facebook can change its policies at any time, and these changes can get you in trouble. Besides visiting Facebook’s policy page, you can join some communities for advertisers or follow our blog for the latest information.
Conclusion
Recovering a Facebook ad account disabled for policy violation is not impossible. By understanding Facebook’s advertising policies, reviewing your ads meticulously, and submitting a persuasive appeal, you can get your ad account back and restart your campaigns. Remember to use the policy checklist and stay updated with policy updates to avoid future bans.
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