Facebook Ad Account Disabled: Best Up-To-Date Solutions For 2025

Having a Facebook ad account disabled can be a huge hindrance for advertisers as it stops all of your existing ads and blocks you from launching new campaigns. But don’t worry. I’ll help you troubleshoot this issue with the ultimate guide that covers causes, solutions, appeal tips, and prevention measures.

How To Know If My Facebook Ad Account Is Disabled?

When your Facebook ad account is disabled, you will be completely blocked from creating, editing, and managing ads and related assets. All campaigns created with the ad account will stop. Therefore, your sales might drop like elevators. 

You may also receive notifications via email or Facebook Ads Manager that your ad account status is disabled.

So, if you see a big red lock on the screen like the image below, you know that your ad account is disabled on Facebook.

Why Is My Facebook Ad Account Disabled? 3 Typical Causes

Your adrenaline must spike when seeing the notification stating that your Facebook ad account is disabled. We understand this is a hard experience, but trust me, every advertiser can encounter this issue sometimes.

All you need to do is keep calm, find the underlying cause behind this disablement, and troubleshoot the issue according to the cause.

Many factors can cause this pitfall, but we can classify them into 3 main causes. 

Facebook ad account disabled for payment issues

When you fail to pay for your outstanding balances on time or Facebook cannot place a temporary hold, Facebook will disable your payment method and ad account until they can process it.

Insufficient funds

If you forget to pay the due or you don’t have sufficient funds in your account, Facebook will temporarily disable your ad account until the outstanding balance is cleared.

What to do?

• Review your Current balance: Go to Facebook Ads Manager, select Billing & Payments, then choose the Payment activity. View the current balance in the disabled ad account.
• Pay the due: Click the Pay Now button next to the current balance section. Add funds to your bank account or add a new payment method with sufficient funds.

Incorrect or expired payment method

Another common cause of failed payment issues on Facebook ads is incorrect card numbers, billing information disparities, mismatched account owner names, expired cards, etc.

What to do?

• Double-check information: Review the card numbers, expiration dates, CVV codes, bank account numbers, account holder names, etc. Make sure everything is input correctly and the payment method is not expired.

• Update payment method: If there are any disparities in payment information or the card has already expired, promptly update the payment method to troubleshoot the issue. 

Notes: Your payment method must not be used on too many accounts. Facebook limits the number of ad accounts you can associate with a payment method. If you were suspended from advertising in the past, don’t use the same payment method for the new ad account, as Facebook can identify offenders by payment methods and may disable your new ad account immediately.

Credit card limits

Some credit card owners can set a limit for the maximum charge in a single transaction. Exceeding the limit can lead to failed payment issues and make the ad account disabled on Facebook.

What to do?

• Contact the bank or card provider: Discuss with the payment provider to temporarily increase the credit card limit.
• Decreasing your billing threshold: Go to Facebook Ads Manager, select the Billing & Payments section, then click Payment Settings. In the Current Balance section, tap the pencil icon, enter the new billing threshold, and Save.

Facebook ad account disabled for unusual activity

Unusual activities in your ad account can trigger security alerts. Facebook may suspend your ad account as a proactive measure to protect your cards from being hacked or compromised. 

Many activities can be seen as unusual or suspicious, including:

Multiple IP addresses

Creating or editing ads from strange IP addresses, logging in to the account from unfamiliar geographical regions.

Suspicious devices

Logging in from an irregular device without two-factor authentication

A sudden surge in ad budgets

An abrupt and huge increase in ad budgets, and unusual spending patterns.

Account and billing name mismatch

A discrepancy between the name of the ad account and the card owner.

What to do?

• Verify your identity: Provide your ID photo and personal information to confirm your possession of the ad account.
• Set up 2-factor verification: Turn on 2-factor authentication to protect your personal account and ad account from unauthorized access.

Facebook ad account disabled for policy violations

Not only will the policy violations you commit cause your ad account to be in trouble, but if your ad account is related to another suspended ad account or network, you may incur the ban as well.

Facebook’s advertising policy is a long read. We have compiled the main advertising activities that are not allowed on Facebook.

Running ads with violating content

Ads containing content violating Facebook’s community standards and ad policies will be rejected. Your business assets such as ad account, user account, page, and business manager account may also be disabled from advertising.

• Unacceptable content: Illegal or unacceptable content, including:
  1. Child sexual exploitation, child abuse, nudity
  2. Coordinating harm, promoting crime
  3. Dangerous organizations/individuals
  4. Discriminatory practices
  5. Hate speech
  6. Human exploitation
  7. Locally illegal content/products/services
  8. Misinformation
  9. Vaccine discouragement

• Fraud, scams, and deceptive practices:
  1. Fraud and scams regarding loans, gambling, investments, cash flips, money mulling, money laundering, inauthentic identity, product or rewards, fake documents, stolen information/goods/services, unauthorized use of devices, and misleading health practices
  2. Unacceptable business practices: Deceptive or misleading practices
  3. Circumventing systems: Disguising the ad’s content or landing page, using Unicode characters or symbols to infer banned words, etc.

• Restricted goods and services: Ad content that can cause negative effects on users’ health and safety is restricted to some extent. Be careful when you run ads relating to these topics.
  1. Alcohol
  2. Exploiting crises and controversial events to induce people to buy products/services
  3. Dating services
  4. Hazardous goods and materials
  5. Weight loss and cosmetic products
  6. Adult products and reproductive health
  7. Historic artefacts
  8. Sale of human body parts or fluids
  9. Threatened or extinct or endangered species
  10. Tobacco or related products
  11. Weapons, ammunition, and explosives
  12. Illicit or recreational drugs, unsafe substances
  13. Addiction treatment ads without certification
  14. Financial products and services
  15. Cryptocurrency and related services/products
  16. Online gambling and games
• Objectionable content: Advertisers should not use content that can cause negative experiences for Facebook users, such as:
  1. Adult nudity and sexual activity
  2. Adult sexual exploitation
  3. Commercial sexual services
  4. Sexually explicit language
  5. Bullying and harassment
  6. Profanity
  7. Privacy violations and personal attribute implications 
  8. Shocking and violent content
  9. Suicide, self-injury, eating disorders
• Intellectual property infringement: Using ad content that violates the intellectual property rights of Meta or a third party is not allowed and can make your Facebook ad account disabled.
  1. Copyright infringement
  2. Trademark infringement
  3. Other legal rights infringement
• Social issues, election, politics: Social issues, electoral, or political advertising must follow the applicable laws and Meta’s authorization process.
• Low-quality or disruptive content:
  1. Withholding information to entice people to click a link
  2. Using sensationalized language, exaggerated headlines 
  3. Engagement bait 
  4. Low-quality, minimal original content on the landing page

• Spyware or malware

• Non-functional landing page: Ads directing users to a landing page that is non-functional or a PDF or JPEG file, pages under construction, etc., are not accepted on Facebook.

Evading enforcement

Trying to evade Facebook’s review process or enforcement actions is also a kind of policy violation and can be a reason why your ad account is disabled on Facebook.

According to Facebook’s guidelines, actions that can be seen as attempts to evade enforcement comprise: 

• Creating and launching the same or similar ads that violate Facebook policies with different ad accounts.
• Running ads with no clear business goals with multiple ad accounts.
• Trying to create new ad accounts to continue violating actions after your Facebook ad account has been disabled for the initial violation.

Violating networks or associations

A disabled Facebook ad account can be the result of a close connection with another abusive ad account, page, or other business assets.

Also, if you display behavior similar to a violating business asset, Facebook may suspect your intention and restrict you from advertising on the platform.

What to do?

• Always comply with Facebook’s advertising policies.
• Appeal the decision if you believe your ad account is disabled by mistake.

How To Recover A Disabled Facebook Ad Account?

We suggest 2 main approaches to solving account bans.

Chat with Facebook’s support team

The very first thing you should do when your Facebook ad account is disabled is to chat with the support team at Facebook to directly address your problem.

To find the live chat option, you can do as following:

• Open Business Help Center.
• Scroll to Find answers or contact support.
• Click Get Started.
• Click Chat with a representative if live chat is available.
• Tell the representative that your ad account is disabled by mistake and share the necessary information as required.

Note: Not everyone can chat or speak live with Meta to get help with account issues. It depends on the supported regions, the time you reach out, and the account level. 

Submit a Facebook ad account disabled appeal

If you can’t directly contact Facebook’s support team, try the second option: submit an appeal to Facebook against its decision following these steps:

1. Open Business Support Home at https://www.facebook.com/business-support-home/.
2. Select the disabled ad account you want to reclaim. 
3. In the What You Can Do section, view all recommended steps and meticulously follow them. These steps may vary based on where you are in the process and the type of  I account restriction. You may need to:
   • Confirm identity
   • Complete verification
   • Secure ad account
   • Review request
4. In the pop-up appeal form, provide all the needed information and documentary to help Facebook investigate your case.
5. Click Submit for review and wait for a Facebook response.

If Facebook accepts your appeal, you can get your ad account back and continue your campaigns. In case it is rejected, don’t worry, there is still another way out – an evergreen solution that will save you from account issues forever.

Protip: If you are too tired of multiple appeals that seem to be going nowhere, rent Facebook agency ad account to say goodbye to this headache forever.

How To Contact Facebook About A Disabled Account: Additional Methods

Aside from the two approaches above, you can also contact Facebook for other account issues by email, including:

• disabled@fb.com: To recover a disabled or hacked account, reset your password, or fix a page access restriction.
• appeals@fb.com: To appeal a suspended account or removed content.
• platformcs@support.facebook.com: To get help with financial issues regarding Facebook accounts.
• abuse@fb.com: To report inappropriate content that violates Facebook Community Standards.

How To Write An Effective Facebook Disabled Ad Account Appeal?

To write a successful appeal to Facebook, follow these steps:

Before you appeal 

• Understand the cause: Make sure you know why your ad account is disabled. You can check your email notifications or go to Business Support Home to check your account status. 
• Fix inappropriate ads: If any of your ads or your landing pages are the cause, fix it before you appeal.
• Collect all documents: Another important thing that can make or break your appeal is your documents. Collect all you can to prove you should not be suspended. Example: Ad screenshots, ID cards, bank statements, etc.

While you appeal

• Be concise, clear, and specific: Explain the situation briefly and comprehensively. Tell them what you did before your account was suspended, etc. 
• Give your assumption: If you can guess why your account was disabled, tell Facebook transparently about that. You can also cite relevant advertising policies to prove your point and show your insightful knowledge of Facebook ads. 
• Promise to perform better: Finally, show your willingness to follow Facebook policies to make good ads and bring a better experience for users.

After you appeal

• Check your account status: Regularly check your inbox, Facebook notifications, and Business Support Home after you’ve sent your appeal. Sometimes Facebook may contact you for additional steps to reinstate your account via email.
• Resend your appeal: If your appeal goes into the void, you can resend your appeal about 3 times in total. Or you can get an agent to appeal on your behalf.

Dos And Don’ts When Appealing A Disabled Facebook Ad Account 

Here are some dos and don’ts we swear when appealing to Facebook. 

Dos:

• Be honest: Provide accurate info about what you did with your account. If Facebook finds out you lied, you will never be able to recover it.
• Don’t send more than needed: If you want to be responded to soon, don’t bombard the support team with too many unnecessary documents. This will delay the review process. For example, to verify your identity, one government-issued ID is enough.
• Be patient: According to Facebook, it can take 24-48 hours or sometimes longer to process an appeal. So if it’s just several hours since you sent your appeal, keep calm. Don’t spam by sending multiple appeals at a time. 

Don’ts:

• Miss crucial info: If you forget to provide crucial info in your appeal form, like your email address, you may miss important updates from Facebook.
• Give clashing claims: Clashing claims make your appeal seem weak or even dishonest. 
• Accuse or assault Facebook: The human team may take part in reviewing your disabled ad account, not just the automatic system. So don’t use assaulting, accusatory, or impolite language if you don’t want to leave a bad impression on the support team. 
• Skip optional documents: Why some documents are optional, you’d better include them in your appeal to increase the chance of success.

Facebook Ad Accounts Disabled Appeal: Best Examples To Learn From

We have some successful appeal copy versions that we usually send to Facebook. You can save these examples to use when necessary. 

Example 1: Appeal for policy violations

Dear Facebook,

My ad account (ID: …..) was disabled recently due to not complying with Facebook’s advertising policies.

I believe this was a mistake because as an experienced advertiser with over 5 years running Facebook ads, I have always adhered to your ad guidelines.

I reviewed my ads and could not find any problem. Please review and recover my ad account so that I can continue my advertising campaigns on your platform.

Best regards,

Example 2: Appeal for unusual activity

Dear Facebook, 

My ad account (ID: …..) was suspended and I received a notice that read: We noticed some unusual activity…

Recently I was on a business trip, so I had to log into my account from another IP. I suppose this is why the algorithm was triggered. 

I confirm I’m the real owner of this Facebook account. Attached are my ID card and bank statements. I can provide any additional documentation you need.

Please recover my ad account so that I can restart my campaigns. Thank you.

Example 3: Appeal for unknown reasons

Dear Facebook support team,

Recently my ad account was disabled for no reason. I have reassessed my campaigns and read through your terms, policies, community standards, etc. And I couldn’t find any possible problems at my end. 

Please investigate my case. I can provide any documents to assist you in reviewing my account. 

Thank you so much!

Prevention Measures To Avoid Facebook Ad Account Disabled Pitfalls

While our Facebook agency ad account rental service can significantly reduce the risk of account suspension, we strongly recommend you follow our expert advice to avoid any potential pitfalls for optimal results.

Follow Facebook’s Advertising Policies

Advertisers are obliged to adhere to Facebook’s advertising policies. You should be responsible for your ad campaigns. Ensure the products/services you are promoting are legal and allowed for ads.

Familiarize yourself with Facebook’s advertising policies and craft compliant ad content and landing pages, avoid using banned words and prohibited practices, and do not try to cheat Facebook’s review system.

Meanwhile, keep yourself updated with Facebook’s ad policies to avoid unintentional rule breaches and account suspensions.

Protip: Use this Advertising Policy Basics Checklist to make sure your ads and landing pages are compliant.

Scale your budget gradually

When you increase your budget, do it gradually and step-by-step so that Facebook won’t take it as an unusual activity and disable your ad account. 

You can follow our budget scaling tips for high-performing ads:

• Double your budget every 1 – 2 hours.
• Check your ad metrics (CPA, CPC, CTR, CPM, CPLPV,..).
• Don’t increase your budget too quickly and too much at one time.

For example, to raise a budget of $25 to $800, you need to increase it to $50. If all metrics are good, you can continue to lift the budget to $100, $200, and $400, one by one. If ad performance worsens, you should stop scaling. 

Pay attention to your payment method

Regularly review your payment information, and check the expiration dates and the funds in your payment method to detect any problems in time. Also, it’s suggested to add a backup payment method to your account in case the current one fails to ensure a seamless operation on Facebook ads.

Use agency ad accounts

Last but not least, this is the best way to ensure smooth campaigns and avoid future interruption due to account suspensions. Agency ad accounts are the most premium type of ad accounts that come with special priority from Meta. They can be topped up in advance, which helps you avoid payment issues. Also, when accounts are banned, agencies can get direct and quick support from Meta to restore them in no time.

>>> For more information, you can refer to our previous post: Facebook Agency Ad Account: 6 Benefits And 2 Easy Ways To Get

Conclusion

This article covers everything you need to know to solve Facebook ad account disabled issues. In summary, you need to detect the cause and follow instructions to request a review from Facebook. Be prepared that your appeal might be rejected, and don’t despair. You can always restart your advertising campaigns with more stability and fewer risks by renting agency ad accounts from GDT Agency.

Ensure to follow Facebook’s advertising policies, scale your budget meticulously, and review your payment method regularly for seamless campaigns. Happy advertising!

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