How To Troubleshoot a TikTok Ad Account Permanently Suspended 2025

As the professional agency that has been serving and bringing success to more than 500 international brands in the world via digital advertising, we clearly understand the disappointment when getting a notification that your TikTok ad account permanently suspended. No matter whether your campaign has a good or bad performance, or your business depends on TikTok to generate leads and sales or not, account suspensions can affect your marketing strategy, your revenue, and hinder growth. But don’t panic. There are steps you can take to understand why this happened and potentially recover it.

Understanding of TikTok Ad Account Permanently Suspended

Before we dive deeper into the troubleshooting method to recover a TikTok Ad account that has permanently suspended. Let’s take a quick look at some foundation knowledge to understand that the TikTok Ad account permanently suspended at first:

What Does a “Permanently Suspended” TikTok Ad Account Mean?

It would not be exaggerated when claiming that permanent suspension is the most serious enforcement action that TikTok can take. This action only happens if one advertising account has violated the TikTok Advertising Policies severely, including illegal activities or repeated offenses.

How To Know If My TikTok Ad Account Permanently Suspended?

If your ad account is suspended, you are unable to access to your ad account dashboard in TikTok Ads Manager. You’ll see a message saying that your account is currently suspended:

Next, you won’t be able to create new ads or modify existing ads. If you try to create a new ad or make changes to an existing ad, you’ll receive an error message saying that your account is suspended.

The last sign is that you won’t be able to make payments. If your account is suspended, you won’t be able to make any payments toward your ad campaigns.

If you see any of these signs, your TikTok ad account has likely been suspended. Besides being permanently suspended, TikTok still exists in a type of suspension that is temporarily suspended. If you want to find out more useful information related to TikTok ad account suspension, refer to our dedicated blog on TikTok Ads Account Suspended: Expert Tips to Appeal and Reactivate 2025.

What Are The Reasons That Make TikTok Ad Accounts Permanently Suspended?

TikTok enforces strict Advertising Policies to ensure the safety and quality of content shown to users. Therefore, violating these rules, or even being mistakenly flagged, can lead to a permanent suspension.

Policy Violations:

• Prohibited content: Your business is advertising banned products like weapons, drugs, or adult content
• Misleading claims: Your ad content contains false advertising 
• Copyright infringement: Your ad uses unauthorized music, images, or video content
• Community guidelines violations: your ad content has been violating TikTok’s community standards

Account Behavior Issues

• Multiple policy strikes: Your ad has been accumulating several warnings or temporary suspensions
• Circumventing previous suspensions: You are creating new accounts to bypass restrictions
• Payment issues: Your payment has chargebacks, failed payments, or suspicious financial activity

Technical Violations

• Landing page issues: Your landing page is directing users to non-functional or malicious websites

How To Troubleshoot TikTok Ad Accounts Permanently Suspended?

Permanent suspensions are more difficult to overturn. If your ad account was suspended, you should try to resolve the issues with your ads or account. If you think the suspension was a mistake, you can submit an appeal to Customer Support. If you don’t submit an appeal within 180 days after your account was suspended, your appeal will not be reviewed.

 Besides, if these issues remain or your appeal is rejected after 30 days, the suspension will be permanent. You won’t be able to appeal this decision, and you’ll lose access to TikTok Ads Manager features. Here is how to Submit an Appeal to Customer Support:

• Step #1: Go to TikTok Ads Manager and sign in to your suspended account.
• Step #2: On the upper right side of the Dashboard, click on Question Mark and select Customer Support.
• Step #3: Click on Account Review to see the options.
• Step #4: Click on the Ads Account Suspension Appeal
• Step #5: Fill in the required information and then Submit to appeal your suspension.

After submitting the appeal, you’ll receive an email when your appeal has been reviewed. You should receive a reply within 2 business days of submitting your appeal. Keep in mind to avoid creating any new ad accounts while your appeal is being reviewed. Please only file one appeal for each incident. Filing multiple appeals in a short period of time for the same issue will lead to delays in processing.

How Long Does It Take to Recover a Suspended TikTok Ads Account?

TikTok doesn’t guarantee a fixed response time, but normally, the recovery time for a suspended TikTok ads account ranges from 24 hours to 3 business days. Keep in mind that the time will depend on the reason your account was suspended and how quickly you solve the account issue.

After 3 business days, if you don’t receive a response, you can try to resubmit your appeal or contact TikTok Ads Support via live chat or email for your problem.

How To Prevent the Suspended Status & Keep Your TikTok Ad Account Safe

At GDT Agency, we’ve helped many advertisers recover from suspensions. As a leading TikTok Agency, we recognize the critical importance of maintaining a secure TikTok Ads account for your business. Now, let’s see what practice you should do to keep your TikTok ad account safe:

Learning TikTok’s Advertising Policies Thoroughly

Knowledge is your best defense! Taking the time to review and understand TikTok’s advertising policies thoroughly will help you ensure your ads comply with their standards, reducing the risk of suspension and boosting your campaign’s effectiveness.

Utilize Legitimate Payment Methods

You need to ensure the use of authorized and legitimate payment methods for your TikTok Ads campaigns. Avoid any association with fraudulent or suspicious payment practices, providing a sense of security for both you and TikTok.

Keep Payment Information Up-to-Date

 Stay on top of your payment game! Regularly update your payment information within your TikTok Ads account whenever changes occur. This proactive step prevents payment complications and demonstrates your commitment to compliance.

Comply with TikTok’s Terms and Conditions

Stay within the lines! Adhere strictly to TikTok’s terms and conditions when crafting and running ads. By doing so, you’ll steer clear of any content that may be misleading, inappropriate, or in violation of their guidelines, safeguarding your account from suspension risks.

Use a TikTok Ads Agency Account

For enhanced protection and priority treatment, consider using a TikTok Ads agency account for a smoother advertising journey. These accounts come with a unique allocated unspent balance feature, helping you quickly transfer your remaining budget and resume campaigns without disruption. As an account authorized by TikTok’s official partners, it comes with exclusive features and advantages, making your campaigns less prone to suspension.

Conclusion

Though TikTok ad account permanently suspended is serious, it’s not necessarily the end of your social media advertising journey. We hope that our article can partly help you unsuspend your TikTok ad account. Just keep in mind that the primary concern of TikTok is to maintain a safe and trustworthy platform for users and advertisers; therefore, if you can show your understanding of their policies and are committed to complying with them, you will have a chance to recover.

For more useful information about the TikTok advertising strategy? Don’t hesitate to contact GDT Agency now!

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