Ad Account Not Found Instagram Error: Expert’s Quick Fixes (2025)

Have you just received the Ad account not found Instagram error message? As digital advertisers, my team and I have gone banana over this issue many many times. I truly understand the annoyance when you are ready to carry out your marketing plan on Instagram and all of a sudden, it says that your ad account is not found, and you cannot run ads on the platform. 

But don’t worry my fellow advertiser, I’ve got you covered. This comprehensive article explains why this error happens and teaches you how to troubleshoot it. It even provides preventive measures to avoid this issue, and instructions to recover the ad account if it has been disabled.

What Is An Ad Account Not Found Instagram Error?

Before we jump into solutions, it’s crucial to understand what the ad account not found error message means on Instagram.

When you try to advertise on Instagram and receive the ad account not found notice, it means the system cannot find the associated ad account to run the ad.

For those who are new to Instagram ads, to run ads on Instagram, your Instagram needs a connection with your Meta Ads Manager through a Facebook Page and a Facebook ad account. When this connection is disrupted, you’re unable to launch any campaigns.

Why Are You Getting The Ad Account Not Found Instagram Error Message?

Many reasons can cause this frustrating Instagram ad account error. Here are the 6 most common culprits.

Suspended ad account

Your ad account might be disabled on Instagram and Meta due to policy violations or unusual activities, so it can’t be used to run ads on Instagram anymore.

Corrupted cache files

Cache files are stored on your device and used to improve your online experience on websites or apps. However, when corrupted, they can make apps crash and trigger the Ad account not found Instagram error.

System glitches

Even prestigious platforms like Instagram can experience the occasional glitches. Temporary glitches within the system may lead to this Ad account not found Instagram error.

Unconnected Facebook Page

This is a common mistake, especially for beginners in Instagram ads. Remember, Instagram falls under the umbrella of Meta, and connecting your Instagram account to a Facebook Page is a must to advertise on Instagram.

Outdated app

Another reason for the Ad account not found Instagram error is that you are using an outdated Instagram app version. It can lead to incompatibility between Instagram and Facebook.

Mismatched date and time

The discrepancy between the date and time settings on your device and Instagram’s servers can lead to conflict and error.

We’ve discussed the most common causes of the ad account not found Instagram error. Now let’s move to how to troubleshoot this issue.

8 Solutions To The Ad Account Not Found Instagram Error In 2025

Get your Instagram advertising campaigns back on track with my proven quick fixes.

Reboot your device

This age-old trick can work wonders for many technical glitches. Simply restart your phone to refresh the system, and the error probably will go away. If not, try the next step.

Connect your Facebook Page and Instagram account

Connecting your Instagram business account to your business’s Facebook Page is a fundamental step for running Instagram ads. 

Here’s how to do it:

• On mobile, go to your Instagram profile.
• Tap Edit Profile.
• Tap Page > Connect or Create > Continue > Login to Facebook.
• Choose an existing page to connect to or create a new Facebook Page.

Clear cache and data

Clearing the cache and data can help remove corrupted files. Here’s how: 

• On iPhone: There is no option to clear the cache of an app on an iPhone. To do it, you can delete and reinstall Instagram. Simply select the Instagram app and tap on Delete. Then, go to the App Store, search Instagram, and tap Install.
• On Android: Go to Settings > Apps > Instagram > Storage > Clear Cache.

Update the Instagram app

Update the latest version of your Instagram app to remove compatibility issues and receive the necessary bug fixes. Follow these steps:

• On iPhone: Go to the App Store, search Instagram, and select Update.
• On Android: Open Google Play Store, search Instagram > Update.

Check date and time settings

Make sure the time and date settings on your device match the network.

To synchronize them, simply enable the automatic setting by following these instructions.

• On iPhone: Open Settings > General > Date & Time. Turn on Set Automatically.
• On Android: Go to Settings > Additional Settings > Date & Time > Set Time Automatically.

Toggle airplane mode

Try this: turn the airplane mode on and off to reset your network connection. This simple action might help resolve network-related problems.

Wait and try again later

Sometimes, the issue comes from the platform’s end. If you suspect this Ad account not found Instagram error is due to a temporary server glitch, try again after a while. 

You can join communities and forums for Facebook and Instagram advertisers to ask if others are having the same experience as you.

Report the problem to Instagram

If all the solutions above fail, you can try to report to Instagram for support. Here’s how to:

• Go to your Instagram business account.
• Tap the hamburger icon on the upper right of the screen to open Settings and Activity.
• Scroll to the More Info and Support section and select Help.
• Click Report a Problem > Report problem without shaking.
• Select either of the 2 options Include and Continue or Don’t Include and Continue.
• Describe your issue and upload relevant screenshots. 
• Click Send.

How To Avoid The Ad Account Not Found Instagram Error?

As a seasoned advertiser, I always prioritize prevention measures to avoid unwanted interruptions to my campaigns. 

Here are some of my tips to minimize the risks of the Ad Account Not Found Instagram error.

• Keep account information updated: I regularly review and update information on my account, including contact details and associated payment methods. This keeps everything running smoothly and makes it easier for Instagram to reach out to me in case of concerns or updates.
• Adhere to Instagram’s advertising policies: I always keep myself updated and follow Instagram’s advertising policies to prevent bans.

• Regularly clear cache: I have made a habit of periodically clearing my Instagram app’s cache to prevent data corruption.
• Maintain app updates: I turn on automatic app updates to ensure my phone always gets the latest Instagram app version with bug fixes and performance improvements.

>>> You may also be interested in: How Much Do Instagram Ads Cost In January 2025? Latest Data + Tips To Reduce

How To Reinstate Your Ad Account (If Needed)

If the Ad account not found Instagram error happens due to a ban for violating policies, you’ll need to reinstate your ad account to get your Instagram ads running.

Here’s how to recover your disabled ad account for Instagram advertising.

• Contact Meta Support: Reach out to Meta Support through the Meta Business Help Center or Business Support Home to appeal. For detailed instructions, kindly refer to our previous post: Facebook Ad Account Disabled: Best Up-To-Date Solutions For 2025

• Provide necessary information and documentation: Be prepared to be asked for information and documentation to verify your identity and business.
• Be patient: The recovery process can take days. Be patient and wait for responses or further instructions from the support team. Cooperate with them to provide the necessary information to reinstate your ad account.

Protip: Obtain a Facebook agency ad account for rent to run Instagram and Facebook ads without worrying about bans.

In Summary

Receiving an Ad account not found Instagram error message can be petrifying, but it’s not apocalypse. By understanding the possible reasons and following my guide, you can fix the error quickly and get your Instagram ads back on track.

Remember, prevention is key. Follow my tips to avoid receiving another ad account not found notice on Instagram. If you need to appeal for a suspended ad account, do it with patience and show your willingness to cooperate with the platform.

If you need further guidance, feel free to contact us. Our seasoned advertising experts are always happy to help.

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