Facebook Ad Account Disabled: Best Up-To-Date Solutions For 2025

Having a Facebook ad account disabled can be frustrating and a big headache for advertisers when all of your existing ads are stopped, and you are being blocked from launching a new campaign, which creates a big impact on the whole marketing strategy. But don’t panic. In this article, we’ll explain the real reasons behind a Facebook ad account being disabled, how to submit an appeal, and prevention measures to keep your account safe in the future.

How Do I Know If My Facebook Ad Account Is Disabled?

When your Facebook ad account is disabled, the most prominent signal that you can easily see is that you will be completely blocked from creating, editing, and managing ads and related assets. All campaigns created with the ad account will stop. Therefore, your sales might drop like an elevator.

Not only that, when you try to access your Ad Manager, a red bar at the top of the screen or a pop-up appears to state that your ad account is disabled.

So, if you see a big red lock on the screen like the image below, you know that your ad account is disabled on Facebook.

Besides, you may also receive notifications via email or Facebook Ads Manager that your ad account status is disabled.

Reasons For Facebook Ad Account Disabled

Your adrenaline must spike when seeing the notification stating that your Facebook ad account is disabled. We clearly understand this hard experience and the feeling of disappointment, but trust me, this problem occurs with every advertiser no matter they are newbies or seasoned advertisers.

According to the information in the article “Facebook Deletes 10 Million Accounts And Warns The Purge Will Go On” that has been published on Forbes (a well-known American business media and publishing company), as of 2025, Facebook (Meta) has already deleted more than 10 million accounts in the first six months of the year to reduce fake accounts, spam, and unauthorized accounts. On a monthly basis, this period averaged more than 1 million accounts deactivated.

It’s hard to deny that these statistics are severe. However, the bad news is these numbers seem not to stop, but might even be higher, especially when Meta’s advertising policies are stricter than ever, with over 30 updates to their Ads and Publisher Polices.

Therefore, understanding the underlying cause that leads to a Facebook ad account’s disabled status is no longer an option, but has become a critical thing for advertisers if they want to exist in the advertising journey.

Facebook ad account disabled for payment issues

When you fail to pay for your outstanding balances on time, or Facebook cannot place a temporary hold, Facebook will disable your payment method and ad account until it can process it. Facebook disables ad accounts due to payment issues because this platform is designed to protect against fraud and ensure all advertisers pay for their ads on time.

Insufficient funds

If you forget to pay the due or you don’t have sufficient funds in your account, Facebook will temporarily disable your ad account until the outstanding balance is cleared.

How Insufficient Funds Caused Facebook Ad Account Disabled?

During the time your advertisement is running, Facebook will automatically charge the payment from your payment method when your billing threshold is reached or at the end of the billing cycle. Nevertheless, if there are insufficient funds in your card or account at that point, the payment will not be successful.

Though Facebook will make several attempts to charge you, if they still fail in the end, your account will be marked by the system as one with a billing problem. Thus, Facebook will put your ads on hold for a while and might even disable your ad account if the problem persists in order not to allow its platform to be used for unpaid spending.

What to do?

• Review your Current balance: Go to Facebook Ads Manager, select Billing & Payments, then choose the Payment activity. View the current balance in the disabled ad account.
• Pay the due: Click the Pay Now button next to the current balance section. Add funds to your bank account or add a new payment method with sufficient funds.

Incorrect or expired payment method

Another common cause of failed payment issues on Facebook ads is incorrect card numbers, billing information disparities, mismatched account owner names, expired cards, etc.

In​‍​‌‍​‍‌​‍​‌‍​‍‌ case your billing address, your name, or your tax information are different from what is written on your payment method, Facebook may consider it an inconsistency or fraudulent behavior. Besides that, small continuous declines or chargebacks (a bank dispute over a payment) can also cause the system to think that your account is ​‍​‌‍​‍‌​‍​‌‍​‍‌untrustworthy and disable your account.

How Incorrect or Expired Payment Method Cause Facebook Ad Account Disabled?

When you add a new card, Facebook runs a quick authorization check. If the card information (number, expiry date, CVV, or billing address) doesn’t match the bank record, the system marks it as invalid. This can immediately prevent new ads from running.

Not only that, if your card expires while ads are running, the next time Facebook tries to charge it, the transaction will fail. The platform automatically retries a few times, but repeated failures trigger a billing alert and lead to a disabled ad account.

What to do?

• Double-check information: Review the card numbers, expiration dates, CVV codes, bank account numbers, account holder names, etc. Make sure everything is input correctly and the payment method is not expired.

• Update payment method: If there are any disparities in payment information or the card has already expired, promptly update the payment method to troubleshoot the issue. 

Notes: Your payment method must not be used on too many accounts. Facebook limits the number of ad accounts you can associate with a payment method. If you were suspended from advertising in the past, don’t use the same payment method for the new ad account, as Facebook can identify offenders by payment methods and may disable your new ad account immediately.

Credit card limits

Some credit card owners can set a limit for the maximum charge in a single transaction. Exceeding the limit can lead to failed payment issues and make the ad account disabled on Facebook.

How Credit Card Limits Cause Facebook Ad Account Disabled?

What to do?

• Contact the bank or card provider: Discuss with the payment provider to temporarily increase the credit card limit.
• Decreasing your billing threshold: Go to Facebook Ads Manager, select the Billing & Payments section, then click Payment Settings. In the Current Balance section, tap the pencil icon, enter the new billing threshold, and Save.

Besides, Facebook’s automated system monitors for fraud patterns. Therefore, using multiple cards, prepaid or virtual cards, or cards that don’t match your business location can also trigger a disabled.

>>> If your account was disabled due to the reason of the Payment Method. Refer to: Facebook Ad Account Disabled For Payment Method? Well, I Have The Fix!

Facebook ad account disabled for unusual activity

Unusual activities in your ad account can trigger security alerts. Facebook may suspend your ad account as a proactive measure to protect your cards from being hacked or compromised. 2 years ago, we used to help a new international brand in the Fashion industry, dealing with an advertisement account disabled within hours of the new campaign launch.

However, after analysis of the notifications, we discovered the account was criticized for “suspicious activity.” A discrepancy between the business address associated with the account and the country of billing on a virtual card was the reason for the problem. When the team changed the payment method to a certified business card and made an appeal via Meta Support, including the proof of ownership, the account was restored in 48 hours.

From that experience, our expert teams have discussed and consolidated the activities that can be seen as unusual or suspicious, including:

1. Multiple IP addresses: Creating or editing ads from strange IP addresses, logging in to the account from unfamiliar geographical regions.

2. Suspicious devices: Logging in from an irregular device without two-factor authentication

3. A sudden surge in ad budgets: An abrupt and huge increase in ad budgets and unusual spending patterns.

4. Account and billing name mismatch: A discrepancy between the name of the ad account and the card owner.

>>> If your account was disabled due to the reason of Unusual activity. Refer to: Best Fix To A Facebook Ad Account Disabled For Unusual Activity

Facebook ad account disabled for policy violations

To keep the advertising environment safe and trustworthy, Facebook disables ad accounts for policy violations to protect users. Facebook’s advertising policy is a long read. When running ads, advertisers have to comply with Facebook’s Advertising Standards and Community Guidelines. If your ads, landing pages, or business activity are in violation of these rules, the system can put a restriction or disable your account automatically.

Running ads with violating content

Ads containing content violating Facebook’s community standards and ad policies will be rejected. Your business assets, such as ad account, user account, page, and business manager account, may also be disabled from advertising.

• Unacceptable content: Illegal or unacceptable content, including:
  1. Child sexual exploitation, child abuse, nudity
  2. Coordinating harm, promoting crime
  3. Dangerous organizations/individuals
  4. Discriminatory practices
  5. Hate speech
  6. Human exploitation
  7. Locally illegal content/products/services
  8. Misinformation
  9. Vaccine discouragement

• Fraud, scams, and deceptive practices:
  1. Fraud and scams regarding loans, gambling, investments, cash flips, money mulling, money laundering, inauthentic identity, product or rewards, fake documents, stolen information/goods/services, unauthorized use of devices, and misleading health practices
  2. Unacceptable business practices: Deceptive or misleading practices
  3. Circumventing systems: Disguising the ad’s content or landing page, using Unicode characters or symbols to infer banned words, etc.

• Restricted goods and services: Ad content that can cause negative effects on users’ health and safety is restricted to some extent. Be careful when you run ads relating to these topics.
  1. Alcohol
  2. Exploiting crises and controversial events to induce people to buy products/services
  3. Dating services
  4. Hazardous goods and materials
  5. Weight loss and cosmetic products
  6. Adult products and reproductive health
  7. Historic artefacts
  8. Sale of human body parts or fluids
  9. Threatened, extinct, or endangered species
  10. Tobacco or related products
  11. Weapons, ammunition, and explosives
  12. Illicit or recreational drugs, unsafe substances
  13. Addiction treatment ads without certification
  14. Financial products and services
  15. Cryptocurrency and related services/products
  16. Online gambling and games
• Objectionable content: Advertisers should not use content that can cause negative experiences for Facebook users, such as:
  1. Adult nudity and sexual activity
  2. Adult sexual exploitation
  3. Commercial sexual services
  4. Sexually explicit language
  5. Bullying and harassment
  6. Profanity
  7. Privacy violations and personal attribute implications 
  8. Shocking and violent content
  9. Suicide, self-injury, and eating disorders
• Intellectual property infringement: Using ad content that violates the intellectual property rights of Meta or a third party is not allowed and can result in your Facebook ad account being disabled.
  1. Copyright infringement
  2. Trademark infringement
  3. Other legal rights infringement
• Social issues, election, politics: Social issues, electoral, or political advertising must follow the applicable laws and Meta’s authorization process.
• Low-quality or disruptive content:
  1. Withholding information to entice people to click a link
  2. Using sensationalized language, exaggerated headlines 
  3. Engagement bait 
  4. Low-quality, minimal original content on the landing page

• Spyware or malware

• Non-functional landing page: Ads directing users to a landing page that is non-functional or a PDF or JPEG file, pages under construction, etc., are not accepted on Facebook.

Evading enforcement

Trying to evade Facebook’s review process or enforcement actions is also a kind of policy violation and can be a reason why your ad account is disabled on Facebook.

According to Facebook’s guidelines, actions that can be seen as attempts to evade enforcement comprise: 

• Creating and launching the same or similar ads that violate Facebook policies with different ad accounts.
• Running ads with no clear business goals across multiple ad accounts.
• Trying to create new ad accounts to continue violating actions after your Facebook ad account has been disabled for the initial violation.

Violating networks or associations

A disabled Facebook ad account can be the result of a close connection with another abusive ad account, page, or other business assets.

Also, if you display behavior similar to violating a business asset, Facebook may suspect your intention and restrict you from advertising on the platform.

>>> If your account was disabled due to the reason of Policy Violation. Refer to: Facebook Ad Account Disabled For Policy Violation? Here’s How To Recover

How To Reactivate A Disabled Facebook Ad Account?

In a recent internal report about the power of ad account status, 1200 internal ad accounts have been counted and inspected by our seasoned experts to evaluate the power of the ad accounts and the effectiveness of Marketing strategies in the first two quarters of 2025. From the internal data simulation, we can see that 78% of 1200 internal ad accounts have encountered at least one temporary restriction and have been disabled due to reasons of violating advertising policies and suspicious activities.

After following our appeal method and remedial process, 64% of restricted and disabled accounts were successfully reactivated within 14 days, producing an overall reactivation rate of about 50%. This rate helps us prove the efficiency of our appeal method and show that timely appeals combined with correct billing verification and compliance with Facebook policies were the most important factors associated with successful reactivation.

Now, let me share with you 2 main approaches to solving an account disabled.

Chat with Facebook’s support team

The very first thing you should do when your Facebook ad account is disabled is to chat with the support team at Facebook to directly address your problem.

To find the live chat option, you can do the following:

• Open Business Help Center.
• Scroll to find answers or contact support.
• Click Get Started.
• Click Chat with a representative if live chat is available.
• Tell the representative that your ad account was disabled by mistake and share the necessary information as required.

Note: Not everyone can chat or speak live with Meta to get help with account issues. It depends on the supported regions, the time you reach out, and the account level. 

Submit a Facebook ad account disabled appeal

If you can’t directly contact Facebook’s support team, try the second option to submit an appeal to Facebook against its decision, following these steps:

1. Open Business Support Home at https://www.facebook.com/business-support-home/.
2. Select the disabled ad account you want to reclaim. 
3. In the What You Can Do section, view all recommended steps and meticulously follow them. These steps may vary based on where you are in the process and the type of  I account restriction. You may need to:
   • Confirm identity
   • Complete verification
   • Secure ad account
   • Review request
4. In the pop-up appeal form, provide all the needed information and documents to help Facebook investigate your case.
5. Click Submit for review and wait for a Facebook response.

If Facebook accepts your appeal, you can get your ad account back and continue your campaigns. In case it is rejected, don’t worry, there is still another way out – an evergreen solution that will save you from account issues forever.

Additional Methods to Resolve Facebook Ad Account Disabled

Aside from the two approaches above to deal with a Facebook business ad account disabled, you can also contact Facebook for other account issues by email. However, Facebook encourages using the online official support forms on the Facebook platform or Meta rather than via email.

Sending emails may not receive quick responses or may not be handled automatically. If you’ve tried to appeal and contact Facebook Support and your account is still in disabled status, you can try to contact them via email. Here is the list of the emails:

• disabled@fb.com: To recover a disabled or hacked account, reset your password, or fix a page access restriction.
• appeals@fb.com: To appeal a suspended account or removed content.
• platformcs@support.facebook.com: To get help with financial issues regarding Facebook accounts.
• abuse@fb.com: To report inappropriate content that violates Facebook Community Standards.

When sending emails, we highly recommend you provide the complete information, such as name, email, phone number linked to the account, and a clear description of the issue, to increase the chances of receiving support.

>>> Maybe you are also interested in: Facebook Ad Account Restricted: 8 Useful Steps To Fix 2025

How To Write An Effective Facebook Disabled Ad Account Appeal?

To write a successful appeal to Facebook, follow these steps:

Before you appeal 

• Understand the cause: Make sure you know why your ad account is disabled. You can check your email notifications or go to Business Support Home to check your account status. 
• Fix inappropriate ads: If any of your ads or your landing pages are the cause, fix them before you appeal.
• Collect all documents: Another important thing that can make or break your appeal is your documents. Collect all you can to prove you should not be suspended. Example: Ad screenshots, ID cards, bank statements, etc.

While you appeal

• Be concise, clear, and specific: Explain the situation briefly and comprehensively. Tell them what you did before your account was suspended, etc. 
• Give your assumption: If you can guess why your account was disabled, tell Facebook transparently about that. You can also cite relevant advertising policies to prove your point and show your insightful knowledge of Facebook ads. 
• Promise to perform better: Finally, show your willingness to follow Facebook policies to make good ads and bring a better experience for users.

Appealing Text Strategy:

Though it’s hard to acknowledge, the first review of your appeal for a disabled ad account might be performed by AI, so your aim should be to include the right keywords in your disabled Facebook ad account form that trigger a positive response. Below is a simple strategy for organizing your appeal:

1. Apologize: At the beginning, when you explain the problem, start by using the word “apologize.”
2. Acknowledge the policy violation: State that you have gone through Facebook’s policy guidelines and found the exact rule that was broken. Write a sentence like “This will not happen again.
3. Show corrective action: Tell them that you have made new ad creatives and landing pages, which are completely in accordance with the policies to avoid future problems.
4. Request reactivation: End by politely inquiring if there is anything that you can do to get your account reactivated.

Facebook Ad Accounts Disabled Appeal: Best Examples To Learn From

We have some successful appeal copy versions that we usually send to Facebook. You can save these examples to use when necessary. 

Example 1: Appeal for policy violations

“Dear Facebook,

My ad account (ID: …..) was disabled recently due to not complying with Facebook’s advertising policies.

I believe this was a mistake because, as an experienced advertiser with over 5 years of running Facebook ads, I have always adhered to your ad guidelines.

I reviewed my ads and could not find any problem. Please review and recover my ad account so that I can continue my advertising campaigns on your platform.

Best regards,“

Example 2: Appeal for unusual activity

“Dear Facebook, 

My ad account (ID: …..) was suspended, and I received a notice that read: We noticed some unusual activity… 

Recently, I was on a business trip, so I had to log in to my account from another IP. I suppose this is why the algorithm was triggered. 

I confirm I’m the real owner of this Facebook account. Attached are my ID card and bank statements.

I can provide any additional documentation you need. 

Please recover my ad account so that I can restart my campaigns. Thank you.“

Example 3: Facebook Ad Account Disable for No Reason – How To Appeal

“Dear Facebook support team,

Recently, my ad account was disabled for no reason. I have reassessed my campaigns and read through your terms, policies, community standards, etc. And I couldn’t find any possible problems at my end. 

Please investigate my case. I can provide any documents to assist you in reviewing my account. 

Thank you so much!“

After you appeal

• Check your account status: Regularly check your inbox, Facebook notifications, and Business Support Home after you’ve sent your appeal. Sometimes, Facebook may contact you for additional steps to reinstate your account via email.
• Resend your appeal: If your appeal goes into the void, you can resend your appeal about 3 times in total. Or you can get an agent to appeal on your behalf.

Dos And Don’ts When Appealing A Disabled Facebook Ad Account 

Here are some dos and don’ts we swear by when appealing to Facebook. 

What You Should Do:

• Be honest: Provide accurate info about what you did with your account. If Facebook finds out you lied, you will never be able to recover it.
• Don’t send more than needed: If you want to be responded to soon, don’t bombard the support team with too many unnecessary documents. This will delay the review process. For example, to verify your identity, one government-issued ID is enough.
• Be patient: According to Facebook, it can take 24-48 hours or sometimes longer to process an appeal. So if it’s just several hours since you sent your appeal, keep calm. Don’t spam by sending multiple appeals at a time. 

What You Shouldn’t Do:

• Miss crucial info: If you forget to provide crucial info in your appeal form, like your email address, you may miss important updates from Facebook.
• Give clashing claims: Clashing claims make your appeal seem weak or even dishonest. 
• Accuse or assault Facebook: The human team may take part in reviewing your disabled ad account, not just the automatic system. So don’t use assaulting, accusatory, or impolite language if you don’t want to leave a bad impression on the support team. 
• Skip optional documents: Why some documents are optional, you’d better include them in your appeal to increase the chance of success.

Prevention Measures To Avoid Facebook Ad Account Disabled Pitfalls

Though our Facebook agency ad account rental service can significantly reduce the risk of the ad account being disabled, as well as the risk of the Facebook ad manager disabled, we strongly recommend you follow our expert advice to avoid any potential pitfalls for optimal results.

Follow Facebook’s Advertising Policies

Advertisers are obliged to adhere to Facebook’s advertising policies. You should be responsible for your ad campaigns. Ensure the products/services you are promoting are legal and allowed for ads.

Familiarize yourself with Facebook’s advertising policies and craft compliant ad content and landing pages, avoid using banned words and prohibited practices, and do not try to cheat Facebook’s review system.

Meanwhile, keep yourself updated with Facebook’s ad policies to avoid unintentional rule breaches and account suspensions.

Protip: Use this Advertising Policy Basics Checklist to make sure your ads and landing pages are compliant.

Scale your budget gradually

When you increase your budget, do it gradually and step-by-step so that Facebook won’t take it as an unusual activity and disable your ad account. 

You can follow our budget scaling tips for high-performing ads:

• Double your budget every 1 – 2 hours.
• Check your ad metrics (CPA, CPC, CTR, CPM, CPLPV,..).
• Don’t increase your budget too quickly and too much at one time.

For example, to raise a budget of $25 to $800, you need to increase it to $50. If all metrics are good, you can continue to lift the budget to $100, $200, and $400, one by one. If ad performance worsens, you should stop scaling. 

Pay attention to your payment method

Regularly review your payment information and check the expiration dates and the funds in your payment method to detect any problems in time. Also, it’s suggested to add a backup payment method to your account in case the current one fails to ensure a seamless operation on Facebook ads.

Use Agency Ad Account

In case you have tried everything that comes to your mind, but your ad account is still disabled, then it is high time to think about rent a trustworthy Facebook Agency Ad Account. Agency ad accounts are the most premium type of ad accounts that come with special priority from Meta. These accounts come with a high trust level, quicker approval times, and are restricted much less compared to standard accounts. They can be topped up in advance, which helps you avoid payment issues. Also, when accounts are banned, agencies can get direct and quick support from Meta to restore them in no time. This is the best way to ensure smooth campaigns and avoid future interruptions due to account suspensions.

If you need additional information or want to rent a Facebook agency account from a trusted provider with reasonable fees from 1,5% to 4%, contact GDT Agency to open a free account and receive unlimited cashback now!

Conclusion

Facebook ad account disabled is the problem that seems to be the most severe Facebook Ads issue that advertisers have to encounter. I hope that this article has consolidated enough information for you to solve this issue. If you have any questions relevant to the Facebook ad account being disabled, feel free to contact GDT Agency. As one of the leading agencies with over 5 years of experience,  we’ve helped hundreds of international businesses to overcome account restrictions, optimize ad performance, and scale effectively through our verified agency advertising account and expert support. Our experts are here to assist you!

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