5 Expert Solutions To Facebook Ad Account Disabled Appeal 2024

For any advertiser, a Facebook ad account is a crucial asset to create ad campaigns on Facebook, generate sales, and drive insane revenue. Therefore, it may feel like a disaster if your ad account is suddenly disabled. Just stay calm, as it’s not the end of the world. This guide will walk you through how to appeal Facebook ad account being disabled, so you can continue making money from Facebook ads. I will also provide you with some tips to craft an effective appeal and some examples for your reference.

How To Appeal Facebook Ad Account Being Disabled Successfully?

When you receive a notification from Facebook announcing that your ad account is disabled, typically due to unusual activities or advertising policies, the only way to fix the issue is to submit a Facebook ad account disabled appeal.

When you click See Details, you will be navigated to Business Support Home, previously called Account Quality, to view your ad account status and request a review. However, this is not the quickest way to reactivate your ad account. You typically have to wait for at least 48 hours for its review to complete, and in some cases, you may have to wait longer.

If you want to regain your ad account in no time, you can follow my alternative suggestions to send a Facebook ad account appeal for a quick fix.

Facebook Ad Account Disabled Appeal: 5 Solution To Try Now

Chat with Facebook Support

The primary method you should try is to chat with the Facebook support team directly regarding your disabled ad account.

To reach out to its support team, you can do as follows:

• Go to the Facebook Business Help Center
• Scroll down and click on Get Started under Find answers or contact support
• If live chat is available, click on Chat with a representative
• Start a chat session, describe your problem, and provide any necessary information if they require you to

Note: Live chat is not available for everyone. Depending on your country/region, account, and time of contact, you may be able to chat with support or not. 

Fill out the appeal form

If live chat is not available, you can try to submit a Facebook ad account disabled appeal.

Facebook may attach a link to an appeal form in its notification email about your disabled ad account.

If you have this form, you can submit an appeal promptly. Here are the full steps to complete this appeal form.

• Select Yes for the question Is this your account?. You will see more questions showing up on the screen.
• Choose the specific ad account you want to appeal
• Under Why are you requesting a review, you can select the suitable reason for your case, based on the notification Facebook sent you regarding the issue. 

For example: If Facebook said that you didn’t comply with its ad policies, terms of service, or community standards, you can select I’m not sure which policy was violated. 

If your ad account is disabled due to some unusual activity, you can select I think there was unauthorized use of my ad account. 

For other reasons, select Another reason, and specify it.

• Click on Send to finish.

Note: This form may vary by region and account, and sometimes you may not receive any form.

Send an appeal email

Sometimes, you may try sending a Facebook ad account disabled appeal email. You can search for an email address in the notification email that Facebook sent to you. If it is provided, then you are more likely to get support faster. Remember to use the email associated with your disabled ad account and the same full name as your Facebook account.

Report a problem

If none of these is available, you may try to report a problem in Ads Manager. Here’s how to appeal disabled Facebook ad account with this option:

• Go to Ads Manager
• Click on the Bug icon in the bottom left corner of the screen to report a problem

• Select a topic to report, such as Advertising Policies
• Select topic details, for instance, Disabled Account
• Include relevant info in the box. You can provide your ad account ID, explain why it shouldn’t be disabled, and cite relevant ad policies to prove your point
• Submit a screenshot or video if possible. For example, you can add an image of your ad being rejected by mistake.

Request a review

This option is available for almost all ad accounts. Here’s how to submit a Facebook ad account disabled appeal in Business Support Home. 

• Go to Business Support Home
• From Account Overview, select the ad account that is disabled 
• On the right panel, look for What Can You Do, then click on Request Review
• Follow Facebook’s recommended steps. They may vary based on your situation.

If your ad account is disabled due to security reasons like an unusual activity, you may need to verify your identity by providing your email address, phone number, a photo of a valid ID, and the current payment method you use for your Facebook ad account.

If you haven’t secured your account with two-factor authentication, you need to enable it by following the steps on the screen.

If your ad account is disabled regarding policy violations and you believe this is a mistake, select I’m not sure which policy was violated, then choose Submit for review

These are 5 approaches to sending a Facebook ad account disabled appeal. To ensure your appeal is approved, you need to craft an effective appeal. Keep reading for my tips on this.

>>> Related: What Is An Ad Account In Facebook? A Complete Overview

3 Tips For An Effective Facebook Ad Account Disabled Appeal

Provide all necessary information and documents

When you appeal to Facebook in any way, remember to be descriptive and concise.

You should clearly state your issue and reasons for appealing, and provide all necessary information about your ad account, cite relevant policies, add a valid government-issued ID photo, and a screenshot for evidence if possible. 

However, don’t submit more documentation than needed, because it may delay the review process. 

Submit valid ID photos

For a successful appeal, make sure you submit valid ID photos. You should use government IDs, such as your national identity card, driver’s license, passport, or birth certificate.

Also, if the photo of your ID is too dark, too blurry, or not all corners visible in the photo frame, you must take another photo to be accepted.

Importantly, never conceal your ID information digitally, or else your appeal will be rejected immediately.

Use polite language

Also, keep calm and be respectful even when you are frustrated with your disabled ad account. Using polite language is always better because you are communicating with a human representative, not a robot.

If you are not good at writing, don’t worry, I’ve got you covered. I’ve compiled some of our successful Facebook ad account disabled appeals for your reference.

Facebook Ad Account Disabled Appeal Examples

Facebook appeal example for policy violation

Hello Facebook support team,

Recently, my Facebook ad account (ID:123456789) was disabled for not complying with Facebook’s ad policies. I believe this was a mistake because I am an experienced advertiser, and always adhere to your ad guidelines. I have reviewed my ads and found no problem. Please reactivate my ad account so I can continue my campaigns.

Thanks,

Henry

Facebook ad account disabled appeal for unusual activities

Dear Facebook support teams, 

I’m writing to you about an issue with my Facebook ad account (ID:123456789). It was disabled due to some unusual activity.

I believe your algorithm disabled my ad account by mistake. This is an aged account with a long history of running ads and positive feedback.

I have attached my bank statements for the latest transactions with the last four digits of my payment method in this appeal form. Please have a human review and approve my appeal as soon as possible, so that I can continue my advertising campaigns on Facebook.

I appreciate your help!

Thanks,

Henry

Facebook ad account disabled appeal example for advertising policy violations

Dear Facebook,

I’ve got a notification that you have disabled my ad account (ID:123456789) because I didn’t comply with your advertising policies. I have reviewed all my campaigns, and all of them are compliant, one was rejected but I’m not sure where the violation is. It complies with your advertising policy regarding alcohol advertising and doesn’t contain misleading or deceptive content. I have attached a screenshot of my ad to this appeal email.

Please review my Facebook ad account as soon as possible and unblock it. If there is anything I need to modify, please specify it so that I can make the necessary changes for my ads in the future. 

Thank you so much,

Henry

>>> Related: Easy Guide On How To Get Access To Facebook Ad Account In 2024

Why Is Your Ad Account Disabled?

Typically, Facebook only gives a general reason for a disabled ad account, such as some unusual activity, not complying with advertising policies, or failed payment issues.

I will explain in detail what they are.

Unusual activity

Facebook may consider the following activities unusual: 

• Multiple IP addresses: Creating and editing ads from different IP addresses
• Budget increases: A sudden increase in budget 
• Account and billing name mismatch: A difference between the name on the account and the billing name 
• Suspicious device: Logging in from a different device without two-factor authentication

When Facebook notices these suspicious activities, they may take action as a preventive measure to protect your money in the associated card. 

Advertising policy violations

Facebook’s Advertising Policy prohibits a number of practices, including: 

• Violating content: 

• • • Prohibited content: Promoting illegal or harmful products/services, misleading information, hate speech, discrimination, or exploitation.
    • Deceptive practices: Using false claims, exaggerated promises, or scams to deceive users.
    • Dangerous goods: Advertising weapons, explosives, tobacco, drugs, or other dangerous items.
    • Unethical targeting: Advertising restricted goods like alcohol, weight loss products, or gambling to individuals under 18.
    • Offensive content: Featuring nudity, bullying, profanity, personal information requests, violence, or self-harm.
    • Intellectual property infringement: Violating Meta’s or third party intellectual property rights.
    • Misleading before-and-after images: Claiming unrealistic results or promoting negative self-perception.
    • Low-Quality Content: Poor grammar, low-resolution images, excessive capitalization, or icons.
    • Lead Ad Violations: Requesting sensitive personal information like account numbers, health data, or government identifiers.
    • Restricted Keywords: Using keywords related to sensitive topics like fat loss or anti-aging.

• Evading enforcement:

• • • Recurring Violations: Creating new ad accounts or business assets to continue violating Facebook’s policies after previous accounts have been disabled.
    • Networked Violations: Coordinating ad campaigns across multiple accounts or business assets to repeatedly or blatantly violate Facebook’s policies.

• Violating networks or associations: Having an ad account linked to a network of accounts or entities that repeatedly violate or circumvent Facebook’s policies.

Failed payment issues

Here are some common payment issues regarding a Facebook disabled ad account:

• Not sufficient funds in the payment method
• Banks or payment service providers reject Facebook ad payments
• Mistakes when entering bank account or credit card information
• Exceeding credit card limit

To troubleshoot failed payment issues, you just need to repay the amount due by selecting another payment method with sufficient funds. Remember to double-check your card information or bank account information, and select the accepted payment method in your country. 

How To Prevent Your Ad Account From Being Disabled

To safeguard your ad campaigns and business revenue, you should prevent your ad account from being disabled in advance. Here are crucial prevention measures:

• Adhere to Facebook Policies: Strictly follow Facebook’s advertising guidelines to avoid ad disapprovals.
• Review Rejected Ads: Analyze rejected ads to understand the reasons and make necessary corrections
• Manage Payment Issues: Ensure timely payments and avoid using expired or banned credit cards.
• Use a Single IP: Logging in from multiple IP addresses may raise suspicion and lead to account restrictions.
• Enable Two-Factor Authentication: Strengthen account security against hackers.

By following these practices, you can significantly reduce the risk of your ad account being disabled and maintain optimal campaign performance.

Conclusion

This comprehensive guide has provided step-by-step instructions for submitting an effective Facebook ad account disabled appeal. We’ve also included essential tips and helpful examples to help you craft a compelling appeal.

By following these guidelines, you can increase your chances of successfully recovering your ad account. However, if Facebook determines that the decision is irreversible, creating a new account may be necessary.

To avoid future ad account issues and ensure a smooth campaign launch, consider partnering with a reputable Facebook advertising agency like GDT Agency. We can provide you with a Facebook agency account for rent, which is highly reputable and stable so that you can launch your campaign and scale your business smoothly without bans.

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