Facebook Business Ad Account Disabled: 2 Proven Fixes In 2025

Having a Facebook business ad account disabled is one of the biggest fears of anyone trying to build a business on Facebook. Unfortunately, it can happen to any advertiser. The good news is there are possible solutions to unban your business ad account. This article will provide two quick and proven fixes for a disabled Facebook business ad account that can be done in 5 minutes. 

Facebook Business Ad Account Disabled: Top Common Reasons

There are multiple reasons for a disabled Facebook business ad account, but they often fall into two main cases:

Your Facebook Business Manager account is restricted or disabled

If your Business Manager account (a.k.a. BM account or Business portfolio) is restricted or disabled, then by default, all ad accounts owned by this BM account will be disabled. 

FYI, a BM account is a central location where you can manage all business assets, including pages, ad accounts, and product catalogs.

Thus, to get your disabled business ad account back, you must reinstate the BM account.

And your BM account can be restricted or disabled for different reasons, such as:

• Ad content breaches Facebook’s advertising policies.
• Attempt to evade the platform’s review process or enforcement actions.
• Connections with violating networks of accounts or violating entities.
• Unusual activity, such as overspending or logins from different IP addresses, can be a sign of being hacked or compromised.

To check if your BM is in trouble or just an ad account is disabled, you can follow these steps:

• Go to Business Support Home.
• Look at the Recent Account Issues area. 
• If your BM account is restricted or disabled, it will be shown in this area.

Your Facebook business ad account is disabled

If your BM account is still in good status, the problem may lie in the business ad account.

And various causes can cause a Facebook business ad account to be disabled.

• Facebook business ad account disabled for billing issues: Late payments imply unreliable accounts and can lead to disablement. If you forget to pay on time or fail to pay due to card errors or limits, Facebook will flag down your ad account. In this case, you may reinstate your ad account right after paying the outstanding balance.

• Facebook business ad account disabled for unusual activity: Facebook may ban ad accounts with suspicious activities to protect your cards and account from hackers or unauthorized uses. You will need to confirm your identity to get your account back.

• Facebook business ad account disabled for policy violations: Advertisers are obliged to comply with Facebook’s advertising policies, community standards, and terms of service regarding prohibited products, adult content, personal attributes, intellectual property, etc. If your ad account or relevant assets violate Facebook’s terms and policies, your ad account can be suspended.

• Facebook business ad account disabled for no reason: Facebook’s automatic review system is not perfect, so it can misunderstand the ad content and disable your ad account by mistake even though you make no violations. For example, you post a Facebook ad featuring an image of a girl eating candy. However, Facebook’s AI mistakenly flags it as promoting drugs and bans your ad account.

You can visit my previous post for more details on reasons for ad account bans: Facebook Ad Account Disabled: Reasons And Swift Fixes In 2025.

To check the status of your ad account, you can:

• Go to Business Support Home.
• Click View My Accounts.
• Click the BM account that owns your business ad account.
• Select the disabled ad account in the Ad Accounts sections.
• If your ad account is disabled, you will see a notification with a general reason, like the screenshot below.

You may want to click the striking Request Review button right away. But don’t be quick to act. We have another solution that helps you reinstate your ad account more promptly. Let’s find out what it is.

Facebook Business Ad Account Disabled, How To Recover?

To restore your ad account, you must submit a Facebook business ad account disabled appeal to Facebook.

Typically, advertisers have two main approaches to submit an appeal. 

Contact Facebook ad support

If you ask experts in a forum for advertisers about how to deal with a disabled Facebook business ad account, the most common recommendation you’ll get is to contact Facebook ad support and chat with a rep of the support team.

That’s also what I would recommend to you. If direct chat support is available, you should leverage this method to solve your account suspension issue more quickly. 

Here is how to contact Facebook ad support:

• Head to the Facebook Business Help Center. You can search for it on Google or click on this URL https://www.facebook.com/business/help/.
• Scroll down to find the Contact Advertising Support button. If you see this option, click it.
• Select an issue like My ad account is disabled. If your BM account is restricted or disabled, you can select Other Issues.
• Click Contact Support.
• Provide the required information such as phone number, email address, and screenshots of the account overview.
• Select Start Chat to chat with a Meta representative.
• Describe your issue with the representative and persuade them to help you recover your ad account.
• Provide additional information if required, like a photo of your government ID card or a screenshot of your Account Overview. 

Important notes: Facebook ad support is not available for all. Advertisers who have run ads and spent thousands on Facebook ads may have more chances to access the live chat with a rep. Also, it may be unavailable depending on your country and time of contact.

Request a review 

If you are a new advertiser, you probably won’t be able to access Facebook ad support. However, you can still appeal to Facebook by requesting a review from the Business Support Home page.

Here’s how to request a review from Business Support Home.

• Head to Business Support Home.
• In the Recent account issues area, click the Request Review button next to your restricted/disabled BM or ad account.
• Click Request Review again.
• Follow Facebook’s on-screen instructions. You may have to verify your identity and enable two-factor authentication. If your account is disabled due to some unusual activity, you may reinstate it after this step.
• If your account is disabled due to a policy violation, you may need to provide further information such as your ad account ID, and a persuasive explanation.
• Click Submit for review. 
• Wait for a response, usually via email after 48 hours or more.

Facebook Business Ad Account Disabled Appeal Form

When you chat with the Facebook representative or appeal Business Support Home, you may be redirected to a Facebook business ad account disabled appeal form like this. 

How to fill out the Facebook business ad account disabled appeal form

Usually, you will see this form if your ad account is disabled for a policy violation.

Here’s how to complete this appeal form:

• For the question Is this your account?, select Yes.
• Provide further information, using polite and concise language when you communicate. Remember that you should never accuse Facebook.
• Click Send to submit your appeal.

Tips to write a Facebook business ad account disabled appeal

You can follow these tips to write down the most useful information to help Facebook investigate your case quickly.

• Explain the situation clearly and share your assumption if you think your Facebook business ad account was disabled by mistake.

For example: The photo I posted in my ad featured candy, not recreational drugs. 

• Cite a relevant policy (if possible) to showcase your knowledge of Facebook’s advertising policies, your experience in advertising, and how you have always adhered to its guidelines.

For example: Maybe the AI review system incorrectly took it as a policy violation on Restricted Goods and Services and disabled my ad account. However, I just promote candy and snacks on your platform.

• Provide appropriate documents to prove your points.

For example: Here are my business licenses and a screenshot of my ad. 

• Promise that you always comply with Facebook’s terms and policies.

Facebook business ad account disabled appeal sample

You can refer to the sample here to write a convincing appeal and increase the chance of getting your ad account back.

Hello Facebook support team,

I have just found out that my Facebook business ad account (ID:123456789), located in the Business Manager (ID:987654321) was disabled for not complying with your advertising policy on Restricted Goods and Services.

I believe it’s a system glitch. I have reviewed my recent ads and suppose the problem may lie in an ad image featuring candy that could be misunderstood as recreational drugs.

I sell candy and snacks online. I have been running several ads on Facebook before, all of which are compliant and perform well.

I have attached my business licenses and a screenshot of my ad.

I promise to follow your policies and take full responsibility for my actions.

Please review my ad and reinstate my business ad account so I can resume my interrupted campaigns.

Also, it would be very kind of you if you could tell me where to change to avoid a future ban.

I look forward to hearing from you soon.

Regards,

[Your name]

Additional Tips To Make A Successful Facebook Business Ad Account Disabled Appeal

In addition, there are some factors you should pay attention to when submitting an appeal to Facebook. 

Matching personal details

Ensure your username and gender on Facebook are the same as on the ID card.

Check the Personal Details section in the Accounts Center to see if your birthday is correct. Adjust if necessary. 

When all is done, you can start to appeal.

ID card

The ID photo must be clear, in good light, and show your face and details. 

You should use a government-issued ID card, such as a driver’s license, passport, or national identity card. The photo frame should include all four corners of the card. 

Besides, don’t digitally change or conceal information in your ID card as Facebook will reject your appeal immediately.

Documents 

When you submit documents along with your appeal, remember that the more isn’t always the better. 

Don’t send more documents than needed because you may decelerate Facebook’s review process and have to wait longer.

And, although these tips can increase the chances of getting your ad account back, you should always be prepared for a rejection or even no response from Facebook.

Try to request reviews (maximum 2 more times). At the same time, you should have a plan B to save your business.

You can watch this video to learn how to request a review in Business Support Home.

Video source: E & T Academy

Facebook Business Ad Account Disabled: Consider Alternatives 

In unfortunate scenarios when you cannot recover your business ad account, you might have to explore alternative solutions.

Create a new business ad account

When your business ad account or even BM account is disabled, you can create a new one and restart from scratch. 

Each Facebook user can create up to 2 BM accounts, so if you have created only a BM, you can make a new one.

For the new ad account, you should use a new credit card and separate it from your old ad account.

Get help from outside

If you have two disabled Business Manager accounts, you won’t be able to create a new one on your own. What to do now?

Try to get help from your friends, acquaintances, or coworkers. You can ask them to create a BM account and share access with your Facebook account. However, be aware that it is very likely to get banned when using ad accounts that are new to Facebook ads.

Want more reputable accounts to run ads smoothly without bans? Consider the Facebook agency account rent service.

How To Prevent Facebook Business Ad Account Disabled Issues?

Prevention is always better than cure. Follow these tips to the T to protect your Facebook business ad account from being disabled.

Conform to Facebook’s terms and policies

Facebook applies terms and policies to ensure a safe place for all consumers and businesses. Therefore, it’s the business’s responsibility to conform to Facebook guidelines.

As long as your ads are compliant, you shouldn’t get into big trouble with your ad account. 

The thing is, Facebook’s policies are hard to navigate. They are complex and subject to change. You must keep yourself up-to-date with new adjustments to ensure policy compliance.

Tip: Subscribe to GDT Agency for the latest information about Facebook ads, including new policies and advertising tactics.

Pay your bills timely

Ensure you pay all the bills on time to avoid being disabled for late payments.

Also, you should check your card information and bank account regularly to address any errors or add sufficient funds when needed.

Scale your budget slowly

Scaling your ad spend too quickly can trigger Facebook’s security system and flag down your ad account.

Therefore, you should go slow with your budget. There is no exact answer to how fast you should increase your budget, but this is how I scale.

Usually, I will go from a small budget like $25 to test a new campaign and monitor ad metrics. If all metrics are good, I will double the budget every couple of hours, gradually to $50, $100, $200, $400, $800, etc. During the process, when the ad seems to perform worse, I will stop scaling. 

Also, don’t scale too much with a new ad account. It should be limited to around $3,000/month for 2-3 first months. After that, you can scale up to $5,000/month. 

Tip: Use Facebook agency ad accounts to scale the budget without limits.

>>> Related: Facebook Ads Manager Account Disabled: Best Guide To Fix [2025 Updated]

Conclusion

While having a Facebook business ad account disabled can be unpleasant, you can follow my strategies and tips to reinstate it and get your advertising campaigns back on track. The key is always to follow Facebook’s policies and manage your ad account with care to prevent disablement from happening, ensure the account’s health, and maintain campaign stability. To reduce the risks of disabled business ad accounts, I highly recommend you rent Facebook agency ad accounts. Contact us for further information and consultation.

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