Facebook Ad Account Disabled For Policy Violation: Why It Happens & How To Recover

It’s hard to deny the feeling of frustration when seeing your Facebook ad account disabled for policy violation, especially when you rely on ads to drive results. In 2025, Facebook’s automated systems will be increasingly strict about compliance, even with the small mistakes that can cause your ad account to be disabled. In this guide, we’ll explain everything you need to know, from the most common causes to the way to reactivate your account safely.

How Does Policy Violation Cause Facebook Ad Account Disabled?

When your Facebook ad account is disabled, it means Facebook’s automated or manual review systems detected that your ad has content, activity or behavior that not comply with their Advertising Policies or Community Standards. 

If you receive a notification from Facebook titled Ad Account Disabled for Policy Violation, it means Facebook believes you have violated its advertising policies or other standards.

Once detected, Facebook will reject your ad and record each time your ad gets rejected. If you keep submitting the ad that is non-compliant after warnings or prior disapprovals, Facebook will assume you are intentionally violating polices and will restrict or permanently disable your ad account and other assets as well.

If a Facebook ad account is disabled for policy violation, it cannot be used to advertise across the Meta platform anymore.

For example, Facebook doesn’t accept ads that include profanity, nudity, violence, or misinformation. If your ad shows excessive nudity, your ad account may face a ban.

>>> Related: How To Fix Facebook Ad Account Disabled

Which Policy Violation Caused Facebook Ad Account Disabled?

As I said in the section above, if a Facebook ad account is disabled for policy violation, it cannot be used to advertise across the Meta platform anymore. Therefore, understanding the platform’s policies is the first step to identifying which violation caused your ad account to be disabled.

Understanding the platform’s policies is the first step to identifying which violation caused your ad account suspension.

Understand Facebook’s ad policies

Facebook’s advertising policies are a long and complicated read. But don’t worry. I have summarized the list of policies that you must follow on Facebook.

Unacceptable Content:

You must not advertise unacceptable content, including:

• Exploitation or endangering children sexually
• Promotion of criminal and harmful activities.
• Support of dangerous organizations and individuals. 
• Discrimination based on race, gender identity, sexual orientation, disability, color, etc.
• Hate speech attacking people based on race, sex, disability, etc.
• Human trafficking and exploitation.
• Violations of local law.
• Misinformation debunked by fact-checkers.
• Vaccine discouragement

Fraud, Scams, and Deceptive Practices

Your ads must not promote products, services, schemes, or offers using identified deceptive or misleading practices to scam people out of money or personal information, such as:

• Promoting prohibited loan products: payday loans, paycheck advances, bail bonds, and more.
• Using misleading health practices: claiming to cure incurable diseases such as diabetes, thyroid, and cancer; promising too-good-to-be-true results with no disclaimer language; making exaggerated health claims.
• Promoting misleading and fraudulent financial instruments: penny auctions, binary options, initial coin offerings, and contracts for difference trading.
• Using identified practices to deceive or mislead people for money or personal information.
• Circumventing Facebook’s ad review process by disguising content with special characters or symbols, obscuring ad images, using techniques to hide landing destination pages, etc.

Restricted Goods and Services:

You cannot promote restricted goods and services as below without meeting specific requirements and permission because it may have a negative impact on people’s health and safety, which includes:

• Alcohol: advertisers must comply with local laws, establish industry codes and advertising guidelines, and must not target ads to people under 18 years old. 
• Crises and controversial events: Advertisers must not exploit crises and controversial events to craft related content and offers for commercial benefits.
• Dating ads: Advertisers must apply to Meta for written permission before advertising dating services. You must not target children for dating ads.
• Hazardous goods and materials: Advertisers cannot promote hazardous materials and dangerous goods like chemical pesticides and insecticides, corrosive substances, flammable substances, asbestos, chloroform, cyanide, and carbon tetrachloride.
• Weight loss and cosmetics products and procedures: Advertisers must not target people under 18 or use content that makes people perceive themselves negatively. 
• Historic artifacts: Advertisers must not run Facebook ads to sell historical artifacts.
• Sales of human body parts and bodily fluids: Advertisers must not promote sales of body parts, except for fluid donation.
• Threatened animals and plants: Advertisers must not promote sales of products from endangered and extinct species, encourage poaching, or instruct making and using products from endangered animals or plants.
• Live non-endangered animals: Advertisers must not sell or trade live non-endangered animals without a clear and accepted context.
• Tobacco or related products: Advertisers must not promote tobacco and related products, except for cessation products approved by the WHO or the FDA, with the condition that they must follow local laws, industry codes, and required guidelines.
• Weapons, ammunition, and explosives: Advertisers must not promote weapons, ammunition, and explosives. However, you can advertise informative content, toy weapons, and some related items such as gun cases or gun slings as long as you don’t target people under 18. 
• Drugs and pharmaceuticals: Advertisers must not promote and encourage the use of unsafe drugs and other substances. You can only mention them for political advocacy, news, or educational purposes. To advertise prescription drugs, you must meet eligibility requirements and apply for permission. For over-the-counter drugs, advertisers must follow local laws,  industry codes, guidelines, etc. All ads for drugs cannot be targeted to children under 18.
• Alcohol and drug addiction treatment: You must hold a certification from LegitScript and permission from Meta to run addiction treatment ads. 
• Insurance/financial services and products: Advertisers must not target people under 18 for ads promoting insurance or financial services and products, be authorized by relevant authorities, and follow disclosure requirements. 
• Cryptocurrency services/products: Advertisers must not promote cryptocurrency services/products without Meta’s permission. 
• Online gambling and games: You must have Meta’s prior written permission to run ads for online gambling and games, not target children under 18, and follow local laws.

Objectionable Content:

You cannot run ads with objectionable content, such as:

• Adult and sexual content.
• Bullying and harassment.
• Profanity.
• Privacy and personal attribute violations.
• Excessive violence.
• Encouragement, mock, or real-time depictions of suicide, self-injury, and eating disorders. 

Intellectual Property Infringement:

Your content must not violate the intellectual property rights of Meta or any third party or Meta, including:

• Copyright, trademark, and other legal rights of any third party. 
• Unlawful use of Meta intellectual property and licenses.

Social Issues, electoral or Political Advertising:

You can run ads for social issues or political views provided that: 

• You get authorized to run political ads.
• You follow all applicable laws.
• You include a Paid for by disclaimer.

Product and Format specific Policies

You must follow specific policies related to products and ad formats.

• Video ads: You must not use disruptive tactics like flashing screens. Entertainment-related content must not be targeted to people under 18. Videos must not excessively depict drug and alcohol use, adult content, profanity, and violence. 
• Lead ads: Advertisers must not request sensitive content without Meta’s prior written permission.
• Targeting options: You must not be used to discriminate against people. 
• Product relevance: You must clearly represent information about your business, brand, and product/service in your ad. All ad components and landing page content must be relevant to the advertised product/service.
• Branded Content: You must tag the featured third-party product, brand or business partner and using the branded content tool when you want to promote branded content.

Additional Policies

You must follow additional policies when using certain Meta’s advertising products.

• Ads on Facebook and Instagram must follow Community Standards and Community Guidelines.
• Ads with product tags, Marketplace listings, or catalogs to upload products for use in Commerce surfaces must follow Commerce Policies.
• Ads promoting pages or events must adhere to Pages, Groups, and Events policies.
• Ads including branded content must follow Branded Content Policies.
• Click-to-Messenger ads must follow Developer Policies.

Important note: In 2025, Facebook’s automated systems will be increasingly strict about compliance; therefore, no matter which policy violation causes your Facebook ad account to be disabled, if your ads make even a small mistakes that violate one of these policies above, your ad account can also be restricted or disabled.

Types of violation

Facebook ad account disabled for policy violation issues could stem from your ads, landing pages, or other accounts and networks that are linked to your ad account. 

Disabling due to a policy violation can fall into one of three types:

• Violation in the ad itself: If your ad content and targeting options are not in compliance with the policies above, Facebook will reject your ad and may even ban your ad account.
• Violation in the landing page: If the linked landing page is non-functional, doesn’t match the ad content, contains violating content, or causes disruptive experiences, Facebook will also flag down your ad and ad account. 
• Violation by linked assets: If you have a close connection with violating assets such as sharing access or being in the same business portfolio, displaying similar behaviors, you may face ad account suspensions.

How To Reinstate a Facebook Ad Account Disabled For Policy Violation?

While Facebook is strict about policy violations, you don’t need to lose hope. There are things you can do to reinstate a Facebook ad account disabled for policy violation. Here are 2 ways I recomend:

Contact ad support

First, check if you can access Facebook ad support to chat directly with a Meta representative to solve your problem. 

• Go to the Facebook Business Help Center.
• Browse down to find the option: Contact Advertising Support. If available, click on it.
• Follow the on-screen instructions to provide the required information like the ad account ID.
• Click Contact Support.
• Click Start Chat.
• Convince the rep that you didn’t break their rules or at least didn’t do that intentionally, and ask them to recover your account.

Unluckily, Facebook ad support is not for all advertisers. You must have run ads, spend a sufficient amount on Facebook ads, and come from a supported region to get access to Facebook ad support.

Request a review

If you didn’t intend to breach their rules or believe you did nothing wrong, and the automatic review system wrongly banned your ad and account, try to send an appeal to Facebook.

As one of the Facebook advertising experts of GDT Agency with over 5 years of experience, I’ll share with you my step-by-step guide to request a review for a Facebook ad account that has been disabled due to policy violations. These steps have been applied and have been successfully reinstated for hundreds of ad accounts disabled.

Step 1: Figure out The Reasons that Make Your Ad Account Disabled

The first step to fixing a disabled Facebook ad account is to figure out why it was disabled in the first place. You will need to access the Account Quality page in Business Manager to see the specific policy you violated and any flagged ads.

Step 2: Fix The Issue

After you figure out which policies you are violating, the next step is very crucial. You need to review your ad carefully. If you found a violation in any ad or landing page, adjust it to follow these policies to ensure your ads comply. It’s a good way to demonstrate your commitment to follow policies and prevent future violations.

Step 3: Submit an Appeal

After resolving the underlying cause of your Facebook ad account being disabled, the next step is to request a review in the Business Support Home. To do this:

1. Go to Business Support Home and select the Business account
2. Select the disabled ad account you want to recover.
3. Click Request Review.
4. Follow the on-screen instructions to provide the necessary information and description of your issue.
5. When you appeal, be descriptive and explain the situation clearly and concisely. If you made a mistake by accident and realized it, you should acknowledge it in your appeal. Explain that you didn’t intend to break their rules and show your effort to correct the mistake. If you believe you didn’t violate any policy, you can share any assumption of why your ad account was mistakenly disabled.
6. Select Submit for review.

After submitting the review, you will have to wait about 48 hours or even longer to receive a response from Meta.

Facebook Ad Account Disabled For Policy Violation Appeal Sample

In addition to these tips, I have prepared some appeal samples for your reference.

Appeal Sample #1

Hello Facebook support team,

My ad account (ID:………) was disabled for a policy violation on circumventing systems yesterday. 

I have reviewed my ads, landing pages, and other business assets and found no violations. I ran many ads before, all of which complied with your policies. 

I think it was a glitch. I have attached screenshots of my ad account overview and recent ads to help you investigate. 

I promise I always follow your rules and guidelines. Please review and reinstate my ad account. 

Best regards,

[Your Name]

Appeal sample #2

Dear Facebook team,

I’m writing to appeal the suspension of my ad account (ID:……), which was disabled for not complying with the Restricted goods and services policy. 

I believe there was a system glitch. I have an online store selling candy and snacks. After receiving your notification, I reviewed the rejected ads and found the possible reason, an ad image featuring white candy. Probably, your AI system mistook them for illegal drugs and flagged my account for violating the Drugs and Pharmaceuticals policy.

I have attached a screenshot of the ad and photos of my business licenses to prove my innocent intention.

I kindly request a review of my ad account. Please unban it as soon as possible so that I can continue my business.

Also, I would be grateful if you could instruct me on how to avoid similar issues in the future. I am eager to learn and committed to compliance with your policies.

Thank you,

Regards,

[Your Name]

Appeal sample #3

Dear Facebook Ads Team,

I am writing to ask for a review of my business ad account (ID: ……..) which was disabled recently for not complying with your policy on Low-quality or disruptive content.

I have reviewed your policies, assessed my rejected ad, and realized that I had inserted the wrong landing page.

I am really sorry for my unintentional mistake. I have replaced the link and brought everything into compliance. 

Could you review my ad and recover my ad account? I promise to never repeat this mistake and always follow your policies.

Thank you

Sincerely,

[Your Name]

Real-case Study

We used to help reinstate a Facebook ad account of our client as a small skincare brand that had been disabled for violating Meta’s advertising policies after running ads like “erase wrinkles in 7 days”. The sudden suspensions halted all the campaigns, and the client reached out immediately to us.

After we review carefully and identify the misleading elements, we have rewritten the ad copy and helped the client fix the landing page to meet Facebook’s standards before submitting an appeal.

While waiting for the appeal decision, we helped the client work by providing a Facebook agency ad account for rent. As these accounts have been verified and maintained under our business structure, therefore, the new ad account ran smoothly. The new ads ran with approved creatives and payment through the agency account, which allowed the brand to get back the traffic within two days and recover almost 70% of its previous performance.

Within 2 weeks, the appeal succeeded, and the client’s original ad account was reinstated. GDT then transferred the campaigns back, maintaining policy-compliant creatives to prevent future violations.

>>> Related Post: How To Fix Facebook Ad Account Disabled For Unusual Activity

How To Avoid Facebook Ad Account Disabled For Policy Violation 

Having a Facebook ad account disabled for policy violation can significantly impact your advertising efforts. To avoid account suspensions due to policy violations, you should keep these key points in mind.

Comply with Facebook’s policies

Read Facebook’s advertising policies thoroughly to fully understand what you can or cannot advertise on Facebook, and adhere to the rules strictly from the start. 

If you promote restricted services or goods, follow all applicable laws and apply for the necessary permissions.

Do not try to bypass Facebook’s review system with blackhat tactics; you will be caught.

Employ the advertising policy basics checklist

When creating ads, you can use the checklist below to ensure ad compliance.

>>>Advertising Policy Basics Checklist<<<

Keep up to date with changes

Even though you have years of experience with Facebook ads, don’t think it’s useless to review ad policies regularly. 

Facebook can change its policies at any time, and these changes can get you in trouble. Besides visiting Facebook’s policy page, you can join some communities for advertisers or follow our blog for the latest information.

Consider Agency Ad Account For Rent

Utilizing an agency account for renting can help reduce the risk of being disabled for policy violations as these accounts have a very strong and consistent compliance history. When working with GDT Agency, we review every ad, image, and landing page for policy compliance before running, thus, lowering the chance of being flagged. 

Besides, if the issue happens, we can work directly with Meta to resolve it quickly, allowing your business to keep campaigns running smoothly even if your own account is under review.

Rent a verified Meta agency ad account from GDT Agency today to keep your campaigns safe and active!

Conclusion

Recovering a Facebook ad account disabled for policy violation is not impossible. By understanding Facebook’s advertising policies, reviewing your ads meticulously, and submitting a persuasive appeal, you can get your ad account back and restart your campaigns. Remember to use the policy checklist and stay updated with policy updates to avoid future bans.

If you have any questions or need additional help, feel free to contact GDT Agency. Our awesome support team. We are here to assist you!

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