Best Fix To A Facebook Ad Account Disabled For Unusual Activity (2025)
Typically, when your Facebook ad account disabled for unusual activity, it means that the system has found something suspicious with your login, payment, or advertising behavior. In this article, we will clarify the actual meaning of “unusual activity”, how to submit an appeal, and several useful steps to recover your account. We’ll also provide some pro tips and alternatives to secure your account from future bans and ensure continuous campaigns.
What Does Facebook Ad Account Disabled For Unusual Activity Mean?
When your ad account is disabled for unusual activity, it means that Facebook’s system has detected some suspicious behavior that doesn’t match the normal usage pattern of a typical advertiser or the history of the account.
When your ad account is disabled for unusual activities, you will receive a notification from Facebook like this: We noticed some unusual activity, so we’ve disabled your ad account. Verify your account to run ads again.
So why does it happen to your ad account? What is considered an unusual activity? Please read on for a comprehensive explanation with examples.
>>> Read Now: How to Fix Facebook Ad Account Disabled
Why Is Your Facebook Ad Account Disabled For Unusual Activity?
Facebook is always monitoring login patterns, device usage, payment activity, ad creation, and spending habits to prevent fraud, spam, or account hacking before real damage happens.
Once Facebook’s system finds that, it will automatically disable your ad account. Because the system believes that either your account has been hacked or you are trying to circumvent the rules. Therefore, to keep your personal and financial info safe from possible threats like hackers and unauthorized users, your ad account will be disabled before a human review happens.
So what is considered an unusual activity?
Below is a list of common unusual activities that can cause a Facebook ad account to be disabled due to unusual activity that you should be aware of. To help you understand these reasons above clearly, GDT Agency will give you specific scenarios for each reason as examples:
Log in or create/edit ads from multiple or strange IP addresses/geography locations.
Scenario: A small agency usually manages ads from the United States. Though the team never traveled, over two days, the manager’s account shows logins from Berlin, then from a Hanoi IP, then from two different German cities. Facebook sees the unusual geography pattern and locks the account.
Using suspicious or irregular devices without two-factor authentication to log in
Scenario: You have an ad account and normally log in from a company laptop. However, one day you receive the notification that an unknown Android device and an unfamiliar Windows device both edit ad sets, and both sessions lack 2FA. Due to the reason that new devices without 2FA normally increase the chance of being hacked. Therefore, Facebook triggers a security block.
A Drastic Spike in Ad Spending
Scenario: When launching a new campaign, you usually start with a small budget of $50 and gradually scale up when the performance is good. One day, you decide to start big with a $5,000 daily budget. Billing spikes, sudden large spend attempts fail verification, and immediately, you are warned: Your ad account is disabled!
Changing budget strategies abruptly (starting bigger than normal)
Scenario: Let’s say you are a local retailer who runs conservative budgets for months. When you create a new campaign, you let your team create multiple campaigns with maximum budgets and broadened targeting altogether. This abrupt strategic change triggers automated checks and temporary restrictions.
Adding a new payment method with a mismatch between the currency and the location.
Scenario: Let’s say you are a local retailer who runs conservative budgets for months. When you create a new campaign, you let your team create multiple campaigns with maximum budgets and broadened targeting altogether. This abrupt strategic change triggers automated checks and temporary restrictions.
Differences or mismatches between the names of ad accounts and those of the payment methods or cardholders.
Scenario: You run a business that is registered in Vietnam, and you make payments regularly in VND. Anyway, you add a new card that was issued in the U.S., is denominated in USD, but the billing address is still the office in Vietnam. The mismatch is flagged by Facebook, and ad delivery is suspended until the payment is verified.
Using dubious sites connected to ads, for instance, those that have unsafe operations or that are overloaded with pop-ups.
Scenario: Ads are conducted under “CafeSaigon Ltd” with the payment card linked to “Nguyen Van A” and a different company, which leads to several mismatched names and documents. This caused Facebook to suspend the account in order to verify the owner.
Sudden spikes or excessive ad publishing with spammy or irrelevant targeting.
Scenario: An advertiser connects creative with a landing page that silently downloads files, displays annoying pop-ups very often, and has deceptive offers. Users complain about it, and automated scans detect that the destination is of low quality, hence Facebook puts restrictions on the ad account.
Trying to bypass restrictions by making new ad accounts coming from the same devices or IPs that have been previously flagged.
Scenario: An account goes overnight to very similar ad launches 200 times, just with thousands of irrelevant interest tags and duplicated creative. As a result, engagement goes down drastically, and the number of user reports increases, so Facebook treats the pattern as spam and limits the account.
Above is a list of reasons, as well as the short explanations from the scenarios as an example to help you understand why your Facebook ad account is banned due to unusual activity. In the next part, we will show you the solutions for the Facebook ads account being disabled for unusual activity.
How To Fix A Facebook Ad Account Disabled For Unusual Activity? (2025)
This part will show you exactly how to fix a Facebook ads account disabled for unusual activity.
There are two main routes you can take: First, contact live chat support for help. If this isn’t available, request a review following Facebook’s instructions.
Approach #1: Contacting live chat support
If you have access to live chat support, you can make a direct complaint to Facebook by following these steps:
Step 1: First, open the Meta Business Help Center. Find the Contact Advertising Support option and click it.
Step 2: Select your issue as My ad account is disabled, and select Contact Support.
Step 3: In the box that reads Please provide information that will help us investigate, you can copy the appeal text above. Attach your bank statement and confirm your contact info.
Step 4: Then, click Start Chat. It will open a messenger box to a Facebook support team representative.
Step 5: Now you can request the rep to help you solve the problem.
However, not all advertisers can get live chat support. You must have a high-spending ad account and live in a supported region. Availability also depends on when you reach out.
Tip: Partner with GDT Agency to get exclusive help from Meta when technical issues arise.
Approach #2: Requesting a review
Step 1: To request a review for a Facebook ad account disabled for unusual activity, you can go to Ads Manager and switch to the ad account that you need to recover.
Step 2: Hover your mouse over the left of the screen and select Billing & Payments.
Step 3: In the Account Disabled warning box, click Contact Support.
It will open a form like this:
Or you can directly follow this link:
Ads Payment Support: https://www.facebook.com/help/contact/733689746780575.
Step 5: Now you have to answer some questions to help Facebook investigate your case and verify your authority.
You need to:
- Describe your issue: Write an appeal to Facebook, providing details as concisely as possible. Explain what happened to your account that triggered Facebook’s algorithm.
- Attach a financial statement: Get a valid bank statement that includes the last 4-digits of your payment method and some recent charges from Meta.
So, you need to contact your bank to request a bank statement of the card you use to pay for Meta ads. Make sure the period in which the disablement occurred is included.
When you have received the required financial statement, go back to the Facebook Ads payment support form above and write your appeal.
Then, click Add Photos and attach bank statements. You can also attach an image of your card.
Step 6: Finally, click Request Review.
Normally, Facebook will review your case and reply in 1-2 business days.
If they can determine that you are the real owner of the account, they will reinstate it and then you can get your account back.
If they say that they cannot reactivate your ad account, you can try to request 2 more times again.
Real-life Case Study:
We used to have a client as a global sportswear company that was running ads across Southeast Asia. They had their main Facebook ad account disabled due to unusual activity. Meta found that there were logins from Vietnam, Indonesia, and an unrecognized European IP all in the same afternoon. Their team also changed the payment method to USD while the business account was still in Singapore currency. However, Meta noticed the mismatch and decided to stop everything during their regional mid-season campaign.
They contacted GDT Agency. The team got them the necessary documents to file a proper appeal, including business documents, payment proof, and login records. While waiting for Meta to review the case, GDT gave them a new rental Facebook Agency Ad Account to keep the campaign going. The brand recreated its main ad sets and went from 15M to 90M USD daily across different markets without facing any new restrictions.
After five days, Meta brought back their original account. The brand checked both setups and found that the Agency Ad Account was better at handling multi-country traffic without as many checks and no sudden pauses. They only kept their internal account as a backup and transferred their full regional spend to the GDT Agency Ad Account.
If your ad account is disabled for another culprit, like a payment failure, check out this article How To Fix Facebook Ad Account Disabled For Payment Method?
Facebook Ad Account Disabled For Unusual Activity Appeal Example
Here is a sample text to appeal for a Facebook ad account suspension due to unusual activity.
Dear Facebook,
My ad account (0123456789xxxx) has been disabled and I am told: We noticed some suspicious activity so we’ve disabled your account.
I was asked to fill out the form and contact you for help.
Please help me get my account reinstated. I am the real owner of this account and can provide any documentation you may need.
Attached is the statement of my bank account showing deductions through my primary payment method ending 6789 to Meta.
Best regards,
Your name
Facebook Ad Account Disabled For Unusual Activity: A Video Guide
Watch the video below for the full appeal process when your Facebook ad account is disabled for unusual activity.
Source: E & T Academy
Avoiding Facebook Ad Account Disabled For Unusual Activity
While a Facebook ad account disabled for unusual activity can be fixed in a couple of days, it still causes an abruption for your campaigns and revenue.
Keep these rules in mind to avoid future account suspensions due to unusual activities.
Adopt 2-factor authentication
2-factor authentication is a powerful way to protect your ad account. According to the Cybersecurity and Infrastructure Security Agency (CISA), the use of multi-factor authentication can prevent 99% of hacks.
Adopt 2-factor authentication to secure your account by following these steps:
- Log into Facebook and click on your profile picture at the top right corner.
- Click Settings and Privacy > Settings.
- Select Accounts Center > Password and Security.
- Click Two-factor authentication and follow the instructions on the screen to enable it.
Be consistent with your login patterns
To avoid being noticed as suspicious logins and get your Facebook ad account disabled for unusual activity, you should be consistent with your login patterns.
By saying that, I mean you need to:
- Use only one device and one IP to log in to your ad account.
- Try using your phone or ask a team member to monitor campaigns for you in situations when you need to log in from somewhere else, for instance, if you are on a vacation trip.
- Avoid using a VPN or proxy when logging into Facebook.
Be consistent with your spending patterns
Apply a consistent budget strategy across your campaigns. Don’t make swift and substantial changes to your ad spend.
This is how my team scales up the budget of a high-performing campaign and you can apply it too:
- Raise the ad budget by 2X after every two hours. We usually start a test campaign at $25, then double to $50, then $100, then $200…
- Monitor key ad metrics like CPC, CTR, CPM, CPLPV, etc.
- Stop scaling when ad performance drops.
Consider Using Facebook Agency Account For Rent
To minimize the risks of account suspensions and secure your campaigns, consider our service: Facebook agency ad account for rent. Agency-level ad accounts are highly reputable and accept more flexible payment methods, which helps reduce risks considerably.
Don’t let disabled ad accounts stop you from multiplying your revenue. Contact GDT Agency to open a free ad account and get unlimited spending limits now!
Wrapping Up
While getting a Facebook ad account disabled for unusual activity can be unpleasant, it’s a way to protect your personal and card information. Follow our guide to contact Facebook chat support or request a review with a persuasive explanation and strong proof. Remember to secure your ad account and treat it with care to avoid future bans!
If you have any questions or need additional help, feel free to contact GDT Agency. Our awesome support team. We are here to assist you!
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